PrimejacketsReviews of primejackets.com

Horrible, horrible, horrible. Please do NOT buy from them! Huge scams!!! I ordered a jacket for my husband. The jacket we received looked absolutely cheap! It runs very small and the embroidered/design looked pretty crooked. We emailed them MANY times to try to get our money back and no response at all. They totally ghosted us. So what I did, I tried to open a dispute with my bank and finally we got our money back.

Finger weg von diesem Shop. Zwischen das was ich bestellt hab und das was ich bekommen hab, liegen Welten. Schreibe immer noch Emails, aber leider antwortet niemand darauf. Kundenservice gibt es da wohl nicht.

Don’t buy from this company. I order a coat it did not fit and they have not responded to my emails to return. The quality of the wool is poor and it has a terrible odor. The only choice is to throw it in the trash and lose the money I spent on it. I thought it was coming from the FL address, but the shipping was from Pakistan. Very disappointed they are allowed to post online.

Terrible knock-off Pink Palm Puff sweatshirt which I was not aware of since I still paid $90. Ordered a Medium and was similar to a youth small. Inside had a nylon lining. Contacted right after received, it has been 6 days and still no response. Would not trust this company at all, terrible customer service and products. Do not get scammed.

Horrible company, horrible product. Ordered a MLB jacket that looks worse than what I could have made myself. The ironed on lettering was wrinkled and very noticeable. Attempted 5x to ask for a refund and surprise, surprise... crickets. It's a scam. My fault, I should have know. Even had issues receiving the product. Surprised something arrived.

Just before Christmas I placed an order and when I received the item I had a slight issue with it. I emailed the company about the issue and I must say the after sales service was absolutely excellent, if only all other companies operated in the same way. Not only did the person I was liaising with contact me the very next day, but they also provided me with very helpful advice and a range of options. Over the course of several days and email exchanges my issue was resolved and I was very happy with the outcome. I was very impressed by their after sales service, they were fast, efficient and very professional, especially because they were emailing me over the Christmas period in order to get my issue resolved quickly. I would recommend using this company because of their excellent after sales service. I personally will continue to order items from them.

Very helpful and responsive staff. I had an issue with my jacket and they were quick to solve it with top tier service

If I could give this company zero stars I would. They offered a jacket on their website that was perfect in theory. I ordered the jacket a month in advance. They charged me immediately, and that’s fine. Almost a month goes by. I check my bank and some random person not the company has charged me $89.00 and mind you can’t call them. I sent five emails before receiving an email back saying they will have to me that it’s being made. Poor email. Fast forward two weeks and I get a FedEx tracking number from a man in Pakistan stating they have created a shipping label. Took four days to actually have movement. Shipped internationally took almost two weeks. I get the package. I open the package excited that I ordered my husband excited to see it. I open the package to find the poorest quality. Colors are wrong. Stitching is coming apart. Pockets are even and not to mention the pockets do not exist. I contact them to let them know what I have received. They ask for photos. I provide them. They said to spend $30 to them and ship it back and they will offer me a 50% discount on my next purchase. I have to pay to send it back. And do not even get my money back. This company is absolutely horrible! I have reported to my bank, the BBB, and warn any future customers to not buy from this awful company.