PRIMALSReviews of primals.shop

Response from PRIMALSAug 11, 2026

Hey Adam, Thank you for taking the time to share this, and we're sorry your message went unanswered. Our customer service inbox is available 24/7 and is the fastest way to reach us, we respond to every message that comes through, so if you've reached out through another channel it's worth sending it our way directly. Please email us at [email protected] and we'll get you an answer and sort out whatever you need.

Response from PRIMALSAug 11, 2026

Hey Jan, Thank you for taking the time to share this, and we're sorry your order still hasn't arrived. A month is far too long to be waiting, and we want to get this resolved for you. Once we're able to check the order, we can give you a clear answer on what happened. International shipments can occasionally be held in customs, which delays delivery beyond the usual timeline, and that's something we'd be able to confirm quickly. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through, so if replies haven't reached you it's worth checking your spam folder. Please email us at [email protected] with the email address used at checkout and we'll track this down and make it right.

Response from PRIMALSAug 11, 2026

Hey there, Thank you for taking the time to share this, and we're sorry for the trouble. Customs and VAT charges are set and collected by the destination country, not by us, and we declare orders at the value paid at checkout. On cancellations, these can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at [email protected] and we'll get your subscription sorted and confirm it's fully cancelled.

Response from PRIMALSAug 11, 2026

Hey there, Thank you for taking the time to share this, and we're sorry to hear the brush wasn't right for you. Firmer natural bristles can cause sensitivity for some people, and anyone experiencing that should stop use and speak with their dentist. It's not the right fit for everyone, and that's okay. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at [email protected] and we'll take care of this for you.