PRIMALSYour one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
PRIMALS (primals.shop) has 266 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 28 reviews with 1 star · Clear filters
mo
Scammers they took monthly money for like 5 month while I didn’t make an subscription
Response from PRIMALSSep 19, 2026
We’re sorry to hear about your experience. We understand how concerning unexpected charges can be. Subscriptions are selected during checkout, and we’re always happy to review the order details and clarify what happened. We appreciate you bringing this to our attention. Our Customer Service is open 24 Hours.
Simon R.
Charged me twice for the same item. The email is fake and you can't call them.
Response from PRIMALSAug 19, 2026
Hey there, Thank you for taking the time to share this. We've located the recent charge and cancelled it, so no further payments will be going out to you. Both subscription and one-time purchase options are available on our product pages, and whichever option is chosen is shown on the invoice and in the order confirmation email. The subscription is the discounted option, which is why some first orders carry a renewal attached to them. Our customer service inbox is monitored 24/7 and we respond to every message that comes through, though replies can occasionally land in spam. We've emailed you the full confirmation details and we're always reachable at [email protected].
Tpdd
Well the brushes fit my Oral-B electric toothbrush but it's impossible to brush my teeth with them on there. Nobody's gotten back with me can't get a refund wasted my money.
Response from PRIMALSAug 8, 2026
Hey Tpdd, Thank you for taking the time to share this, and we're sorry this hasn't worked out for you. Our replacement heads are designed for the specific models listed on our website and in the product information, and Oral-B is not among them. Some other handles may accept them physically, but they won't perform as intended. On the refund, that's not a problem at all and we'll get it processed for you. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at [email protected] and we'll take care of this right away.
Jean N.
They don't answer about crucial questions on their products... They are hiding a potential usage of chemicals on "eco" products!
Response from PRIMALSAug 4, 2026
Hey there, Thank you for reaching out, and we're sorry if any of your questions went unanswered. We're always happy to go into detail about what goes into our products, materials, and sourcing, and manufacturing included. Nothing about that is off limits, and full ingredient and material information is listed on each product page. If there's something specific you'd like clarified, please email us at [email protected] Our customer service inbox is the fastest way to reach us, and we respond to every message that comes through. We'd genuinely welcome the question.
AJ
My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subscription! I canceled that subscription the first month but they keep sending me mails for the next payment. This company is a scam!! Watch out!!
Response from PRIMALSJul 29, 2026
Hey AJ, Thank you for taking the time to share this. We're sorry to hear your order hasn't arrived yet, and we want to make sure this gets sorted out for you properly. Subscriptions are always selected by our customers and cancellations are straightforward. Customers can cancel anytime through the customer portal or simply by reaching out to us directly and we take care of it right away. Some items are pre-order or may still be in transit, so we'd like to check the status of this order directly. For further clarification on what happened, please reach out to us at [email protected] so we can get this resolved for you. We respond to each and every email 24/7 and we want to make this right.
Daniel K.
placed an order for tooth brushes and boxers 6 weeks ago. sent an email asking where my order was, Lauryn replied (July 3rd) the boxers are on pre-order, they haven't sent the order yet but was no communication. I asked her to send the tooth brushes now and the boxers later.(was confirmed) yesterday (July 11th) asked Lauryn again where the order for the tooth brushes was, her reply was that the tooth brushes went out of stock but again was no communication at all. I have cancelled the orders Unfortunately didn't get the chance to experience the products this is just a service review
Response from PRIMALSJul 29, 2026
Hey Daniel, Thank you for taking the time to share this, and we're sorry for the experience you had. We've recently run into unexpected stock shortages that we hadn't anticipated, and that's what caused the delay on your order. That said, you shouldn't have had to chase us for an update — we should have reached out to you first. That part is on us. We can confirm your orders have been cancelled and no further charges will be going out to you. We'd still like to make this right whenever you're ready. Please reach out to us at [email protected] and we'll take care of you directly.
Billie W.
Ordered a month ago and nothing sent yet. They promise next day delivery. Also I have emailed serval times and no reply at all.
Response from PRIMALSJul 29, 2026
Hey Billie, Thank you for taking the time to share this, and we're sorry for the wait. Our standard shipping timelines apply to in-stock items. Some products are listed as pre-order, and those ship once stock arrives we appreciate that isn't always obvious at a glance, and it's something we're working on making clearer. On the emails, we do respond to every message that comes in, so if a reply hasn't reached you, it may have landed in spam. That's not the experience we want anyone to have. To confirm, this order has been fully closed out on our end and no further charges will be going out to you. If anything else comes up, we're always reachable at [email protected].
Felix M.
Tooth brushed took two weeks to come. They are also very poor quality. One month later they took money out of my account without my permission and sent me another order. I never signed up to a subscription. The company is a scam
Response from PRIMALSAug 11, 2026
Hey Felix, Thank you for taking the time to share this, and we're sorry to hear about your experience. Both subscription and one-time purchase options are available on our product pages, and whichever option is chosen is shown on the invoice and in the order confirmation email. We offer subscriptions because most of our customers prefer a refill every 4 to 6 months at a discounted price, along with free gifts along the way, but it's never the only way to buy from us as we have a one-time purchase option. Cancelling is straightforward and can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away. Our customer service inbox is available 24/7 and we respond to every message that comes through. Please email us at [email protected] and we'll confirm this is fully cancelled and get it resolved for you.
