Elle
Great communication with prompt…
Great communication with prompt responses.
Response from PRIMALSAug 22, 2026
Thanks Elle, glad we could keep you in the loop :)

Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
PRIMALS (primals.shop) has 266 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Elle
Great communication with prompt responses.
Response from PRIMALSAug 22, 2026
Thanks Elle, glad we could keep you in the loop :)
Priscilla I.
Horse haired toothbrushes are very soft and I would recommend them for kids and boar bristles are tougher and would be better for adults. The brushes remain clean and because they are wood they dry up quickly and don’t trap moisture and bacteria. Love the smell of the body wash and shampoo, very gentle.
Response from PRIMALSAug 19, 2026
That's a great breakdown, thank you! Glad the body wash is a hit too!!!
Jatashsa O.
I had an issue with my initial delivery and it was handled very well. Thank you.
Response from PRIMALSAug 19, 2026
Sorry about the hiccup, but happy it was put right. Appreciate you!
Michelle
Great products, great customer service!
Response from PRIMALSAug 19, 2026
Kind of you to say, thanks :)
Jason
Great products! Great company! Love the emails and inspirational emails and tips from Lauryn.
Response from PRIMALSAug 13, 2026
Lauryn will be thrilled someone's actually reading them! Thanks so much :)
Jess
Excellent customer service! Truly above and beyond. Thank you!!
Response from PRIMALSAug 13, 2026
Thank you! The team will be glad to hear it!
Daniel M.
Amazing products! The shower head and filter have been working great on me and my family's skin. We can all feel the difference just in the first month. The horse hair toothbrushes are remarkable. I was worried because people kept saying u end up with hair in your mouth (at least it's not harmful and toxic micro plastics) but we got none of that with primals toothbrushes. My wife, daughter, and I will definitely be regulars at Primals shop for life!!
Response from PRIMALSAug 13, 2026
Regulars for life" is the best thing we'll read today. Appreciate you!
Ann T.
Primals has been very responsive & made changes to my order per my request before it shipped. It was important to me that these changes be made & I wasn’t sure if they would act on my message in time before it shipped. They did! All changes were made & they confirmed the changes with me prior to shipping. I’m very happy with their customer service! Communication & responsiveness were 5 star!
Response from PRIMALSAug 13, 2026
Beating the shipping cutoff is always satisfying. Appreciate the kind words