Pride Mobility ProductsReviews of pridemobility.com

I have a Pride Mobilty Colt Executive Scooter, ordered via a mobility shop. Pride are absolutely bloody useless and their post purchase fufilment is non existant. They are lazy, don't answer the phone and once a product is supplied they have no back up for parts and servicing. I waiting 6 months for one part and eight months for another and they have supplied the wrong part. Don't waste your money. Buy another brand. The mobilty shop said they never answer their calls either. I am so upset and angry.

No es posible hacer valer la garantía. Compramos la silla Pride Mobility Go lite en junio de 2023, en octubre el respaldo estaba vencido para atrás. El vendedor dijo en un primer informe que era culpa del usuario: un señor de 97 años que usa la silla una hora al día para pasear por zona urbana bajo la vigilancia de su cuidador. No estábamos de acuerdo. En una segunda inspección se vio que faltaba un tornillo, pero aún así Pride Mobility se negó a aplicar la garantía. El vendedor se hizo cargo de la reparación por pura vergüenza y encargó la pieza de sustitución. Enviaron la pieza equivocada. Viendo el retraso (enero 2024) escribimos a Pride Mobility España, también a la central de Holanda para Europa y finalmente a la central de USA, sin respuesta. Finalmente la pieza llegó en febrero 2024 y la silla ya presentaba algún problema eléctrico. La repararon 5 meses después de la primera queja. Producto de mala calidad, mal diseñado y con nulo servicio post venta. No lo recomiendo de ninguna manera.

I ordered a VivaLift!® Elegance 2 Lift Recliner for my 90 year old Father-in-Law who needs assistance with standing and has extreme mobility issues. The order was placed on line on 1/20, and the chair delivered on 1/29. The chair was put together per the instructions, and nothing worked. The chair was motionless and the controller that instructs the chair to move and lift in various ways was heating up to the point you couldn't hold it. Obviously, something was terribly wrong and the hand controller, in my opinion, was a fire hazard in its current state. I immediately called and reported the issue to the manufacturer and MedMart. And this is where the run-around and finger pointing begins. Please keep in mind that the chair is not functional, and we had to order a rental chair to help my Father-in-Law. Additional expense that we should not have incurred. Based on the call to the manufacturer, they sent me to a third part repair service. I spoke to their technician on 1/31. Went through all recommended steps. Nothing - the chair remained motionless and the hand controller heated up. I called MedMart, a ticket was opened. They were looking for a tech: "The manufacturer is locating a technician in your area." Multiple calls, more run around, and no estimate for a tech or potential repair. Not a mention of replacement. Yesterday, 2/2, I asked to escalate the scenario at MedMart and Pride Mobility. Both assured me of a call back within the hour from a manager. Both companies explained at length and in nauseating detail that their customer service has no way - literally no mechanism - to transfer me to a supervisor or manager to help resolve the issue. My only option was a call back. By this point I am exhausted, angry, and feeling used. My Father-in-Law remains in a rented chair, and we await a call back that I'm not sure is going to happen. A point to note, after several calls to MedMart's customer service, and yes I was animated and angry at the situation, MedMart's customer service representative hung up on me. She willfully and purposefully disconnected the call. She couldn't have cared less. These companies quickly took my payment. Both companies are not quickly resolving the issue. At this point, unless expedited measures are employed to resolve the issue, I will never purchase anything again from MedMart or Pride Mobility. For validation purposes here's the order number: 1000186621. And here's the ticket number: 601102.

I ordered a replacement chair cover for my Igo (the soft spongy cover which fades easily in the sunlight). This was ordered through my local store. They told me not to hold my breath and by golly they were not wring! After 2 weeks I changed and they in turn chased pride who said they would get to it when they get to it. After another few days I called Pride direct and they flatly and rudely refused to talk to me, quoting a load ofData protection BS - this is not what GDPR in intended for. Still waiting....

Ordered a power wheelchair. Said in stock and ready to ship. Waited months cos not in stock. Kept beeping, told me that's normal. Finally someone fixed it (wasn't normal afterall). The controls are confusing. Forward moves the chair DOWN, backwards moves it UP. Opposite of any known joystick. No safety thing to turn it off if you're out of it. I ended up running over my foot and falling cos of how it operates. Not to mention the arm/joystick panel bent down when I tried to grab the arm for support! Been waiting weeks for someone to pick it up and get it out of here. Was told last week, but then said no cos they're waiting for a shipping box. How many weeks does that take?? Ridiculous.

Ripoff. During the warranty, my medial lift-chair stopped working. The backlighting worked on the remote but there was no more chair motion. Their owner's manual has a troubleshooting page but it said nothing about a simple reset and when I called their dealer who sold it to me – Medical n Mobility (MedMo) - on West Lake Mead boulevard, their tech said nothing about a reset. They came out and charged me $49.95 to unplug it from the wall socket, wait 10 seconds and plug it back because now even transformers have a chip in them and this causes the chip to reset so the chair would work again. If you're going to have a troubleshooting page in the manual how difficult would it be to suggest cycling the power because your transfomer has a chip in it? I’m a 72 year old senior on a fixed income and this ripoff is antithetical to the basics of customer service and customer relations.

Purchased a lift chair in June 2021. Sent a email inquiry and NO RESPONSE. Sent another email inquiry two weeks ago...NO RESPONSE. Today I mailed a letter ...and now I wait. I do not appreciate companies that do not bother to respond. My inquiry was something minor but makes you wonder if it was a warranty problem...would they respond?