Pride Mobility ProductsReviews of pridemobility.com

Customer Service representative Michael would not take the call. Provided an email he failed to send as promised 2 weeks ago directing me to check elsewhere, alleging he couldn’t get involved with a VA claim. No one was asking for him to get into a VA claim. He was asked to find out if Veterans were purchasing your Pride off-road scooters.

**Title: Five Stars for an Extraordinary Human Being — Ms. Barbara Williams! ⭐⭐⭐⭐⭐** Sometimes the difference between a frustrating customer service experience and a wonderful one comes down to ONE extraordinary person. For me, that person was **Ms. Barbara Williams of Pride Mobility!** My VivaLift power recliner, which I depend on every night for comfortable sleep and relief from years of back pain, suddenly stopped working. What followed was a frustrating process of navigating service procedures and bureaucracy. But Barbara refused to let my concerns get lost in the shuffle. Through her patience, persistence, professionalism, and genuine kindness, she helped move things forward until my chair was finally repaired. Today, a technician replaced the main control box, and after approximately 45 minutes, **MY BELOVED CHAIR WAS BACK IN BUSINESS!** At 70 years young, I've learned that companies make products, but **PEOPLE make companies great.** Barbara is living proof of that. To the management of Pride Mobility: **Please recognize and appreciate this remarkable employee.** People like Barbara don't just solve problems; they restore customers' confidence in your company. And Barbara, if you are reading this, THANK YOU FROM THE BOTTOM OF MY HEART! You've given me back my BED… OOPS, I mean my CHAIR! 😹❤️ **Five stars for Barbara Williams, and a million thanks from one very happy customer!** — José “Pepe” Mendoza, Houston, Texas

He was very nice on the phone he gave me all the information I needed for a receipt for my wheelchair and courteous polite and gave me information that I needed so I can get a new seat for my wheelchair and thank you and have a nice day his name was Michael.

I ordered a battery not the entire device & never received it ! So I can’t really review it’s performance.

OUTBACK SCOOTER IN AUSTRALIA $12k Im now on my 2nd Outback because I put 3klms on my 1st one, and it just died. Because I dont qualify for Govt assistance i purchase 2nd hand as the price for what essentially is another motor and wider tyres is outrageous. Im not in any way shape or form impressed with the outback. The suspension is just window dressing, the lead acid batteries are 19th century and the turning circle is absolutely crap. The ride is harsh, the battery life very poor and I had to swap out the HEAVY lead acid for lithium at a cost of $800. Were on a farm, so the extra little bit of ruggeredness was desirable, but in reality, not needed. The Outback is completely overated and overpriced for what it is, American rubbish made in China for $1000. Prove me wrong please.

Compliments on the customer service. Sarah was very understanding and went the extra mile in fixing the issue with the replacement cushion for our Jazzy Ultra light chair after the airlines lost the original.

When a person needs a mobile unit to get around I am sure that they do not remember every word of the contract for warranty. When a battery is dying, if you need to find out about that this company wants you to buy their battery, using one from a well known company that services the United States is not a valid battery in their eyes. MAKE SURE YOU READ THE WARRANY FOR ANYTHING with your scooter. a two year old scooter should not really need a new battery if you only use it a few times a week. The company was great in getting back to me about the situation. But they failed to assist in getting us the problem fixed. I would rather buy from a company that has repair persons that can come to you rather than you go to them. Remember people buy the scooters because of mobility issues not because they are MOBILE FREE! Seems like a good way to make people less mobile!!!

fantastic customer service