Pride Mobility ProductsReviews of pridemobility.com

**Title: Five Stars for an Extraordinary Human Being — Ms. Barbara Williams! ⭐⭐⭐⭐⭐** Sometimes the difference between a frustrating customer service experience and a wonderful one comes down to ONE extraordinary person. For me, that person was **Ms. Barbara Williams of Pride Mobility!** My VivaLift power recliner, which I depend on every night for comfortable sleep and relief from years of back pain, suddenly stopped working. What followed was a frustrating process of navigating service procedures and bureaucracy. But Barbara refused to let my concerns get lost in the shuffle. Through her patience, persistence, professionalism, and genuine kindness, she helped move things forward until my chair was finally repaired. Today, a technician replaced the main control box, and after approximately 45 minutes, **MY BELOVED CHAIR WAS BACK IN BUSINESS!** At 70 years young, I've learned that companies make products, but **PEOPLE make companies great.** Barbara is living proof of that. To the management of Pride Mobility: **Please recognize and appreciate this remarkable employee.** People like Barbara don't just solve problems; they restore customers' confidence in your company. And Barbara, if you are reading this, THANK YOU FROM THE BOTTOM OF MY HEART! You've given me back my BED… OOPS, I mean my CHAIR! 😹❤️ **Five stars for Barbara Williams, and a million thanks from one very happy customer!** — José “Pepe” Mendoza, Houston, Texas

He was very nice on the phone he gave me all the information I needed for a receipt for my wheelchair and courteous polite and gave me information that I needed so I can get a new seat for my wheelchair and thank you and have a nice day his name was Michael.

fantastic customer service

Lift chair purchased 2024, top of the line. Chair does not lift and needs repair company has been giving run around for repair tech. No one close to rural area , no one willing to travel to fix. Pride sent out a new controller which.didnt work. They have decided under warranty to replace the chair. Thank you Lorain at Pride.

From the time we walked into the store, Melody assisted us...answered questions! Thus is our second lift chair and we couldn't be happier. Fast service...fast delivery time....fast set up....and a shout out to Barbara Williams for her kindness and patience when I called in to register the warranty!!!

Helped Great

I had an ongoing issue with the online seller honoring the Warranty on my Pride Jazzy Ultra Light electric chair I purchased this past March ‘26. After two weeks of feeling neglected and strung along, I contacted Pride Mobility and spoke to a Sarah Bowman. She was kind, professional and showed empathy. She assured me the situation would be resolved. Within a week, I received the part I needed.😊 Thank you Sarah and thank you Pride Mobility for addressing and resolving this stressful situation. PS. I wish I could give you 10 ⭐️’s David Mauldin GA

Josh McDermott was very helpful with finding an company to fix my pride victory under insurance coverage and made a good recommendation on replacement if repairs are not possible,