PrettyLitterReviews of prettylitter.com

It's rare you find a company that has great products and great service. My email was answered quickly and my request was handled fast and efficient.

EDIT: A Pretty Litter rep(not sure of her tittle/position) has been working with me and I must say I am impressed with the exceptional handling of my issue. I never received the original shipment(FedEx possibly delivered it somewhere else), but she worked with me until I had the litter I had ordered. Thank you May Ann, for changing my mind about Pretty Litter's customer service! ORIGINAL REVIEW: I absolutely LOVE the product. I haven't had an issue with litterbox odor since I started using it about a year ago. It does require daily work scooping the solids and mixing the remaining litter, but it is literally a 1 minute job if you keep everything near the litter box. The transition took a single day and they never went back to the clay litter box I kept available to them for 2 additional weeks. I initially did the trial to wait for the month before replacing the litter and it still worked very well in a bigger box that stayed outside when I had a catio. I am picky, so now I use half the bag each time in a smaller litterbox and clean it every other week. I feel l need to clean them more frequently to keep it sanitary for my kitties and my new home, now that I keep the boxes indoors. That is just my preference, because it truly stays fresh and can wait for the month to be cleaned if you have a bigger litterbox that fits the whole bag. Where I have a BIG problem with is their shipping. Twice out of 2 times that I have ordered from them directly, I had problems with receiving the shipment. I thought I'd give them the chance this time and I am seriously considering cancelling the subscription again. I get 8 pound bags of pretty litter at the local store for the same price vs the 6 pound bags they ship that don't get to my door, I have to hunt down, place disputes with the carrier on my own for(Pretty litter service reps are very courteous and helpful but they won't deal with carrier issues for you) and carry upstairs myself, anyway. It's not worth it the hassle when I can get more from my local Walmart for the same price and they do bring it up to my doorstep if/when I request delivery.

This company is lacking good customer service. After sending an email to their email address posted on the website requesting cancellation of the litter, they never responded and insisted on shipping another delivery to my home. I called the company, was not permitted to speak to a supervisor and after speaking to three representatives, they insisted on my mailing the litter back to them for a full refund. My question— why should I have to spend my time doing this when they should have responded to my original email requesting cancellation? And another hour of my time speaking with three representatives and getting a massive headache? STAY AWAY FROM PRETTY LITTER COMPANY.

Automatically billed us for 2 bags of litter and a litter box. Never order this. Some Aaron added these items and billed us. We cancelled our account previously because of shady billing practices. I tried to cancel the order only to be told they can't and we have to wait to ship it back at OUR expense. Stay away from Pretty Litter!

Update on May 21, 2023. After several more emails and expired links with 2 more Customer Support, someone finally actually paid attention to my problem and suggested a solution that worked. i am very grateful to Ale at Pretty Litter Canada. I have improved my rating and edited my comments. However, I still believe that this company tries very hard to ensure that customers cannot cancel orders. Or they have chosen to implement the worst customer account software I have yet to experience in over 35 years of personal computer use! Original comments are below. As other buyers have reported, this company’s subscription service is fraudulent. I have made repeated attempts to create an account to manage my subscription after making an initial purchase. I have also made several requests through the purported Customer Service to get assistance creating an account, only to be directed to repeat what I already tried on my own, which always results in an “expired link” message for an email that is received a day later. The company is deliberate in preventing me from managing my subscription or cancelling my order. Also, I was unable to order only a one month subscription to see how much litter I really need; I was forced to take a 3 month offer.

Great product, but billing, cancelling subscriptions, adding unwanted and unordered products is a problem. This seems to me to be not only poor customer service, but unethical. I used the product from Feb. of '22 to March of `23. I love the product, but...

Decent product. Buy heavier bags are Target cheaper. Billing issues, they are a joke. They autoship subscription orders you have cancelled and bill your card that you had removed from your profile.

I find Kitty litter friendly positive and informative. I’m 92 and this certainly makes for a lighter garbage disposal. I like the idea of a colour change so I will know if My cat needed help. It is delivered to my mailbox in the country, it is late enough for me to carry.