PrettyLitter Reviews | Read Customer Reviews of prettylitter.com

PrettyLitterReviews of prettylitter.com

4.62,395 reviews
Pet Stores
Los Angeles, California

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PrettyLitter

About PrettyLitter

PrettyLitter: The Smartest Choice for Cat Health & Odor ControlPrettyLitter is the revolutionary, health-monitoring cat litter that helps pet parents keep their feline friends happy and healthy. Unlike traditional cat litter, PrettyLitter changes color to alert you to potential health issues such as urinary tract infections, kidney problems, and metabolic disorders—giving you peace of mind with every scoop.Made with ultra-lightweight silica gel crystals, PrettyLitter is 99% dust-free, low-maintenance, and offers superior odor control, making it a purr-fect choice for cat owners looking for a cleaner home and a healthier pet. Our advanced formula absorbs moisture and eliminates odors without the use of artificial fragrances, so both you and your cat can breathe easy. Plus, one bag lasts an entire month, reducing waste and simplifying litter box upkeep.PrettyLitter is delivered straight to your door, ensuring you never run out of fresh litter. With thousands of five-star reviews from happy pet parents, we’re proud to be a trusted name in cat care.Join the PrettyLitter family today and experience the benefits of a smarter, healthier litter solution. Because when it comes to your cat’s health, seeing really is believing!

PrettyLitter (prettylitter.com) has 2,395 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: prettylitter.com
Website: prettylitter.com
Category: Pet Stores
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PrettyLitter reviews

Showing 57 reviews with 3 stars · Clear filters

Jay
Oct 19, 2026
I don't like it that you have to…
I don't like it that you have to activate reminders I don't like that they ship your order and you cannot do anything about it because it's already been processed. The product is also expensive
Response from PrettyLitterOct 20, 2026
Thanks for taking the time to share your feedback, Jay. ❤️ We’re sorry to hear about the trouble with your recent order and that you didn’t receive an order reminder — that’s understandably frustrating. Based on what you're saying, it sounds like order reminders might be turned off while shipping notifications remain enabled. We’d be happy to walk you through how to opt into those reminders if helpful. Please reach out to us at [email protected] and one of our Customer Care agents will gladly help you out. 🐾
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Anibal M.
Sep 30, 2026
We moved to the Dominican Republic from…
We moved to the Dominican Republic from the U.S and me and my kitties can’t find the litter we most trust.
Response from PrettyLitterOct 1, 2026
Thank you for sharing this, Anibal! We're so happy to hear PrettyLitter was a purr-fect match for you and your fur family ❤️ We're so sorry that we don't currently ship to the Dominican Republic. Expanding into new markets is something we're always exploring, and we hope to reach more cat parents in the future. 🐱
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Cynthia S.
Sep 19, 2026
Still Waiting.....
I have used pretty litter for years....I love it and my cats love it. But the last few months I have been having a terrible problem... very very stinky box. Never had this problem with pretty litter before, I have not change how I take care of litter box, and cats have not changed their use. Has pretty litter done any changes to the litter? This is a real problem that I need help solving, please please help me, the very last thing I want is to have to find a different litter. Thank you for any help you can give me to resolve this problem, Cynthia Smith UPDATE: As of today, 9/29/26 Pretty litter has Not reached out to me as they stated they would. I supplied additional information they requested but as of yet no further action has been taken!!! Again, they have not reached out to me!! 🫤
Response from PrettyLitterSep 21, 2026
Thank you for sharing your feedback, Cynthia. 😿 Hearing this after so many years with PrettyLitter is something we'd love to learn more about. We've requested your information so we can reach out directly and better understand your experience. In the meantime, you're also welcome to contact us at [email protected]. We look forward to connecting with you soon. 💛
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lauren H.
Sep 19, 2026
Change in formula?
We’ve been using Pretty Litter for 5+ years and we really love it. No dust and really easy to clean.I have 1 cat and 1 bag used to last 30 days no problem. The last 3-4 months, a bag has only been lasting 2-3 weeks and it’s really disappointing. I thought maybe I got a bad batch, but this seems to be a trend now. If it continues to only last 2-3 weeks, we will be searching for a new brand of litter. Pretty Litter is already expensive and it’s not worth it if it’s not lasting as long as it should.
Response from PrettyLitterSep 21, 2026
Thanks for taking the time to share your feedback, Lauren. After 5+ years with PrettyLitter, we can understand why this experience would be frustrating. 😿 We haven't made any changes to the formula, so we'd love the opportunity to learn more. We'll be reaching out to gather additional information and see how we can help. 💜
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James B.
Jun 4, 2026
Service
I was disappointed that the litter was noclumping. Cat urine goes to bottom of the pain causing odor and pain washing. I emailed and chatted to stop my auto shipment un May. Thought it was handed until I got notice of a June shipment. Finally got a real person in service. They agreed to give ne a free return. I explained the issue last month and was told u only have 14 days to make a return. Basically told, too bad. They did agree once I got the latest shipment to call for return label. Also was told they make a clumping product. Was never offered it before?Got delivery yesterday and called today. Up to 14 days to process. Jay the customer service guy was great and agreed to try to get return on previous order.
Response from PrettyLitterJun 5, 2026
Hi James, thanks for sharing your experience. We’re sorry to hear about the odor issues and the confusion around canceling and returns—that’s frustrating, especially after multiple attempts to get it resolved. We’re glad Jay was able to help, but this should have been smoother from the start. Our team will be reaching out shortly to follow up and help make this right. ❤️
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Eliz
May 19, 2026
Litter is very light weight
Litter is very light weight, therefore with three litter mats Large in size I found litter in every room of my apartment. My cat carries it in her paw through out my home. It is very messy and everywhere in my carpet floors bed room kitchen living room I have been using it for 7 months and it only gets worse. When I vacuum I fill the canister with litter and I just can’t anymore. Thank you
Response from PrettyLitterMay 19, 2026
Hi Eliz. We appreciate you sharing your experience with us. PrettyLitter shouldn't track any more than traditional litters, but sometimes our lightweight formula can get caught on your cats' fur, depending on their coat texture. Also, the super fine crystals can break down over time and use into smaller and smaller pieces. We have some tracking tips that have helped cat parents with similar experiences. We also have a Honeycomb Litter Mat that pairs purr-fectly with our health monitoring litter. It’s soft on paws and stops litter tracking that could be a good solution for your household. Send us an email at [email protected] and include "TrustPilot Review" in the subject. We'll pair you with a product specialist right away!
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Stephanie W.
May 9, 2026
The litter is too fine and when the cat…
The litter is too fine and when the cat urinates, it goes straight down and sticks to the bottom of the pan and that's not good and then I have to scrape it. I don't think it should be sticking to the bottom of the pan. Not happy with product
Response from PrettyLitterMay 11, 2026
Thanks for sharing your experience, Stephanie! We’re really sorry for the frustration here. When urine sinks straight to the bottom, it usually means the litter needs a quick daily mix to keep it from settling. We’d love to help you get better results— please reach out to our Customer Care Team so we can assist! ❤️
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Tanya L.
Apr 25, 2026
Never received…
I ordered Pretty Litter and was excited to try it. I have a PO Box for mailing and that is what I used for shipping. Unfortunately, after a month, I still never received the product. I reached out to customer service and eventually was able to get a refund. Customer Service was very easy to use and understanding. Unfortunately, I was never able to try the actual product.
Response from PrettyLitterApr 27, 2026
Thanks for letting us know about your experience, Tanya. ❤️ We’re really sorry your first PrettyLitter delivery never arrived, that's definitely not the smooth start we aim for! Our Customer Care team will be reaching out to make this right and ensure you get the chance to try PrettyLitter the way it’s meant to be experienced. 🐈
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