Francisco J.
Buyers Beware: False Guarantee
I purchased their cat litter because it claimed on their website that their cat litter was they call it “The world’s smartest cat litter” and SAY GOODBYE TO THAT “LITTER BOX” SMELL PrettyLitter traps odor instantly and then eliminates moisture, so you'll never smell your cat's dirty business again. It also makes a claim That “ Unlike ordinary litter, PrettyLitter keeps tabs on your cat's health by changing color.”I found that false because the only color it changed is yellow from the cat’s urine. It still smells and worse than your best store brand litter that clumps and can be removed. This litter does not clump so the cats are walking in a white crystal like substance soaked in their own urine everytime they use their box. They do offer a 30 day risk-free offer but when I when I went about it wrong and cancelled my account online first, so I wouldn’t get charged again, and then emailed customer service they said they were sorry but the only thing they could do was issue a $16 as a courtesy so in other words because I made an error in how I went about trying to get my money back I forfeited the risk-free offer and wasn’t offered a full refund. I felt that wasn’t fair and that June from the Pretty Litter support team could have made an exception. A less than half refund wasn’t a sufficient resolution in my opinion and would have rather had the label they claim they will send you in which you can return the product sent to me so I could do just that. The company doesn’t seem to go above and beyond to please those customers who aren’t happy with their products. I’m writing this just to give others a warning that I wasn’t given. If you look on their website they make a claim there is 6,000 5 star reviews but list just a few and although it shows they have an A+ rating with the BBB there is no mention of Trustpilot anywhere which shows they’re only giving you what they want you to see. In closure I would simply say not to believe everything you read.