David C. P.
Customer experience.
Great company, great product, great customer service, fast shipping and friendly caring people.

PrettyLitter: The Smartest Choice for Cat Health & Odor ControlPrettyLitter is the revolutionary, health-monitoring cat litter that helps pet parents keep their feline friends happy and healthy. Unlike traditional cat litter, PrettyLitter changes color to alert you to potential health issues such as urinary tract infections, kidney problems, and metabolic disorders—giving you peace of mind with every scoop.Made with ultra-lightweight silica gel crystals, PrettyLitter is 99% dust-free, low-maintenance, and offers superior odor control, making it a purr-fect choice for cat owners looking for a cleaner home and a healthier pet. Our advanced formula absorbs moisture and eliminates odors without the use of artificial fragrances, so both you and your cat can breathe easy. Plus, one bag lasts an entire month, reducing waste and simplifying litter box upkeep.PrettyLitter is delivered straight to your door, ensuring you never run out of fresh litter. With thousands of five-star reviews from happy pet parents, we’re proud to be a trusted name in cat care.Join the PrettyLitter family today and experience the benefits of a smarter, healthier litter solution. Because when it comes to your cat’s health, seeing really is believing!
PrettyLitter (prettylitter.com) has 2,395 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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David C. P.
Great company, great product, great customer service, fast shipping and friendly caring people.
Wendy W.
This litter is so overpriced and would be even if it lasted a full month, which it doesn't. So I moved on to find a better value litter. They do not send autorenewal notices, so although I thought I'd cancelled the subscription I got a shipment notice and $77 charge on my card. When I contacted them to suggest that they should offer a pre-renewal notice with the option to delay/skip/cancel, they ignored my feedback in their response and simply confirmed that my subscription was cancelled. They didn't even apologize for my experience! It's not hard to acknowledge that a customer had a bad experience. Do better. Edit: When I replied that I'd be leaving a public review, suddenly there was an offer for a return/refund. They also reminded me that it was a subscription, which was not my complaint. Many subscription companies now offer a pre-renewal notice - quarterly subscriptions are infrequent enough that they are challenging to keep track of!
Response from PrettyLitterFeb 2, 2024
Hi Wendy. Yikes! We’re bummed to hear our health-monitoring litter was not the right fit for your kitties or budget, and that your support experience somehow missed the mark. We appreciate your feedback as it helps us gauge what we’re doing right, and where we need to do better. Options to delay, skip, or cancel your PrettyLitter subscription are available at any time by logging into your customer dashboard, or by contacting our support team. We do offer early ship reminders to subscribers who have opted-in to PrettyLitter SMS messaging, and we are exploring ways to optimize this feature in the future. We recognize the added value this can offer for easier delivery management and will be sharing your experience to keep the conversation going. A complimentary return label has been sent your way to assist you with the return of your most recent order for refund, so please keep an eye on your inbox! One of our senior support members will be reaching back out directly to assist. Thank you for giving PrettyLitter a try.
Kat H.
The customer service is so amazing and quick! They never fail on answering questions or taking care of anything. Very very happy!
Carolyn R.
Buying pretty litter says it all. It’s pretty and convenient and keeps the bad smells at bay. Easy to use and does what it says to make sure kitty is healthy and happy. A-1 plus quality. No more needing to rush to the store for more litter. Delivery is great and even the kitty food is a winner only because S’mores the cat loves the taste.
Denise
Best litter I have ever used and will be the only litter I use for my three cats! Customer Service is outstanding!
Patricia M.
Once you try this litter you will never go back to other litter products. I know that I never will. I never smell the cat box and there is never wet clumps of litter to clean. Very easy to clean the litter and my bag last weeks. I have one cat and he loves it too!
Janice R.
Pretty litter is the best litter I have ever used.
Michelle Z.
I want to thank PrettyLitter for creating an amazing product! I’m allergic to cats. I know, I know..why did I get one, right? Well, I fell in love with my guy and figured I’d take allergy medicine to help stave off the symptoms. After several unsuccessful products, I found PrettyLitter. This, paired with the boxes that have charcoal filters, I’m able to breathe and NOT smell that I have a cat in the house. No one else notices any cat odors, either!