Prescription LifelineReviews of prescriptionlifeline.org

Response from Prescription LifelineJan 18, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Our purpose is to advocate for our members and assist them in the application process as well as assisting in received timely refills through the enrollment period. We strive to provide the best service possible. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineJan 17, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Prescription Lifeline is a membership-based advocacy company that helps our members navigate and apply for these programs, which are sponsored by pharmaceutical companies. Our purpose is to advocate for our members and assist them in the application process. We apologize that you had trouble with paperwork and that it took months for you to receive assistance. We strive to provide the best service possible and are sorry that we were not able to meet your expectations in this case. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineJan 17, 2023

I apologize for the inconvenience caused by the change in rules from the patient assistance program regarding your medication and the delay in receiving a refund. However, please be assured that our company is not a fraud. Prescription Lifeline is a membership-based company that assist its members in completing/providing the necessary documents to ensure approval to the patient assistance programs sponsored by pharmaceutical companies. We understand your frustration and we have issued a refund for half of the money you have paid us, which is in line with our refund policy. We strive to provide the best customer service and regret that we were unable to meet your expectations in this case. If you would like to discuss an additional refund or have any further concerns, please reach out to our customer service team for assistance.

Response from Prescription LifelineJan 18, 2023

Thank you for your feedback. I understand that the process of applying for patient assistance programs can be complicated and time-consuming. Our purpose is to advocate for our members and assist them in the application process. We strive to provide the best service possible. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineJan 18, 2023

Thank you for your feedback. I understand that the medications can be costly. Our purpose is to advocate for our members and assist them in the application process to patient assistance programs sponsored by pharmaceutical companies. We strive to provide the best service possible. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineJan 18, 2023

Thank you for your feedback. Our purpose is to advocate for our members and assist them in the process of receiving medications from pharmaceutical company sponsored patient assistance programs. We strive to provide the best service possible. We encourage you to reach out to our customer service team if you need further assistance with the process or if there is anything we can do to improve your experience.

Response from Prescription LifelineDec 20, 2022

I apologize for the negative experience that you had. Prescription Lifeline is a membership based company that assist its members with approval in patient assistance programs sponsored by pharmaceutical companies. If you were calling the number on the back of your voucher card, than you were in fact communication directly with Takeda's HAH program which would explain why your account was not cancelled and why there was no record of a call to Prescription Lifeline. It is also important to note that the Better Business Bureau (BBB) accredits businesses that meet their standards for transparency and customer service, but not being accredited by the BBB does not necessarily mean a company is a scam or not reputable. Prescription Lifeline