Premium Parking - United StatesReviews of premiumparking.com

Had a small issue with a parking violation and their app could be made a bit more user-friendly, BUT their customer service was very responsive. Much appreciated!

I called customer service for a receipt, and it was so simple and easy. There is nothing like a great customer service experience, especially nowadays.

It’s really expensive but my company pays for it so oh well. I tried to be frugal and not book more time than I needed but the rates for less than 24 hours are worse so might as well just book in 24 hour increments even if you only need 2.5 days. But getting re-issued my receipt to get reimbursed was a breeze! Customer service quickness and ease was so refreshing!

The company is absolutely horrible, and so are the cities using them. The amount you have to pay to park, and you'd best not get a ticket. They make you pay an "UNPAID PARKING FEE" OF $30, PLUS $65 FOR THE INVOICE AMOUNT. The whole thing is a racket!!!! I emailed the invoice as asked, and I never heard back.

While I have given a 5 star rating it is not because of the painless experience as it was not quite that! It is for the Customer Service I received. This is the second experience with using Premium Parking and receiving an invoice for "No Permit" which was false. My 5 star rating is based on the customer service I received (both times) when I contacted them via email AND phone to dispute the error. In each case, I had all my facts, payment receipts and email receipts to support my case. The Customer Service Reps were very professional in handling my dispute and both were successfully resolved without further issue. My thanks in particular to Ms. Micah Dizon, Customer Support Specialist, who handled my call on 7/25/25 and provided the necessary details to close out my late notice parking invoice.

Easy to use. Suggest creating an account to manage the time and get receipts. Since i sid not, i emailed for a receipt. They responded very quickly with what i needed.

Micah was very helpful as far as verifying that an issue I continue to be billed for was previously taken care of. she took the time to send me a screenshot of what was in her system so that I have it as proof.

Kimberly went above and beyond to help me update my account and ensure my Lee County Parks parking pass was all set. She was so friendly and made sure everything was set up properly!