Premium Parking - United StatesReviews of premiumparking.com

The parking experience was terrible. For whatever reason, even after entering the license plate number (I was driving my husband's car this particular day) and processing the payment, the payment was applied to the car associated with my phone number instead of the actual vehicle i was parking and paying for. This resulted in me getting a $75 bill sent to my home, even after paying $11.50 for less than 2 hours of parking in Mobile, AL, not like Los Angeles or New York City. I paid less in big bustling cities and had none of this hassle. After sending in my proof of the posted payment on my bank account i was told this was insufficient evidence for my PAID parking!! And if I didn't pay in 3 days time I would end up having to pay over $100 in additional late fees!! All this after already having done my part and paid for my damn parking. This furnishing of different means of documentation went around and around for several days. I don't know about anybody else, but I work all week and can't make it to my bank before they close at the drop of a dime. I was told I would need to furnish a physical document from my bank showing the posted payment, you know the thing I had already sent them via photo. I will give five stars because Miss Cynthia in the customer service dept was a tremendous help in getting this issue resolved for me. She was able to pull up my pant and it corroborated everything I said I'd done. She was kind enough to explain what happened and said that it does happen quite frequently. The way this process works just feels like another attempt by a business to fanangle even more money out of our pockets, not sure why they bother to ask customers to input the license plate of the vehicle you're parking if they're just going to default to a different vehicle based on your phone number, maybe they should consider fixing that-- BUT Ms. Cynthia was wonderful.

Micah helped me with my situation and was very clear and made the process very easy. 5/5

Micah was very helpful in getting me the information that I needed. She provided excellent customer service.

Cynthia was exceptionally kind and helpful.

Amazing place to park at, I came with my husband to work and I couldn’t help but not pass by the beach. However we had a 30’ trailer and our truck we couldn’t fit in any parking here in Pensacola Beach FL. I called them they asked me to send a picture of it and they approved me right away to park, I couldn’t be any more happier! Thank you for allowing us to park our truck and trailer and thank you for an amazing beach day Cynthia Alagao!! She was super patient on the phone with me 💕

Cynthia from the customer service team is awesome, she helped me alot. I must say she's the best.

I paid $10 for 3 hour parking, which seemed too good to be true. Apparently it was, because when I returned, 2 hours and 42 minutes later (I parked at 18:11 and returned at 20:53), I found my car booted, despite having the paid voucher in my dash. I was told that I entered the license plate incorrectly, and he charged me the entire $90 fee, despite proof that I paid for parking. I also submitted a "dispute a boot" claim, being told to wait 7-10 business days, the day it happened (09/29/2024), and after not hearing back for months, submitted a second claim in March 2025. I also called and left a message in February 2025, with the voicemail saying they would call back, but still got nothing back. No calls, texts, emails, or anything. Avoid this company at all costs, and if anyone has similar experiences, take it to Civil court. Do not let them keep getting away with this, as I am aware others have got similar experiences.

For the first time im having trouble with a dispute/misunderstanding and agent Anne which I've had the good luck having her answer my customer service call atleast 3 times has gone above and beyond to help me with my issue , she takes her time to listen carefully and respectfully. She is wonderful and makes me feel that im am viewed at more than just a client. I wish there was more customer service agents like her.