Ray P.
Disgusted
Worst experience of any transactions ever. Will NEVER recommend or use again. Terrible agent.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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792 approved reviews, newest moderated first
Ray P.
Worst experience of any transactions ever. Will NEVER recommend or use again. Terrible agent.
Warren M.
My wife and I just purchased our first home in Brighton, NY. Courtney Mattice and Karen Haberer-Gallagher worked super hard to make our dream come true. I'm sure we were one of those "problem" kind of clients, but they expertly navigated us through the incredible landmines that is home buying, and closed on our home right on time.
Jeffery A.
My first time, but I got "passed around" to several people, all of whom delayed the buying process by misspelling my name and hence my email address. They sent my documents to someone else. I'd like to see a simpler system and better communication.
Shawn C.
Amazing company. They got us financed when no other financing company could.
Mike
Jeanie at Premium explained everything to us so that we understood every step of the financing process. Would recommend to anyone!
Keith B.
The home buying process can be daunting, but the people at premium mortgage made it smooth and easy. Nancy Frate and Courtney Mattice were an absolute pleasure to work with. They walked us through every step so we were informed but not overwhelmed. Courtney was readily available, quick to responded and answered every question this first time home buyer had. I will recommend them to anyone that is looking for a smooth and worry free experience. A+++
Lester W.
I felt the time frame at which documents were dealt with were on the slow side and I do not feel that a couple of employees were on the ball. There were multiple mistakes made, and yes I understand we are all human, but at least 5 mistakes is really unacceptable when it comes to purchasing a home. I'm really not impressed with Premium and will not recommend this company to anyone.
Amy S.
Hi I was in need of support in the mortgage area when purchasing a home -following my husbands job loss. Karen and her team were excellent at not only being supportive but educational and honest about the ability to help us. In the end, it all went smoothly. Thank you!