Premium MortgageReviews of premiummortgage.com

I was surprised with my final mortgage numbers at closing due to the fact that I was told I did not have to roll my homeowners insurance into the mortgage cost. I was told it could be left out, but ultimately it could not. I provided information requested by Premium Mortgage as quickly as possible, but when I had questions, I was not responded to in a timely manner. I was left guessing at the answers to my questions. I don't feel Premium Mortgage was interested in exemplary customer service, only getting the necessary paperwork to push the mortgage approval through. I would have liked to discuss, in greater detail, my options for putting 20% down and what the advantages of that would have been vs. the 15% down that I decided on.

ALWAYS QUICK TO RESPOND! RALPH BASILE IS EXCELLENT!

Although the staff were friendly, their communication was not very good. We would send numerous emails and call and leave messages, but would not hear back from them. At one point we even had to resort to calling the receptionist, asking if the rep was in the office and having her put us thru to him because it wasn't working to call his direct numbers. Due this lack of communication the mortgage process took far longer than it should have and we had to file for a contract extension with the realtor. We finally got our mortgage but will not recommend them to anyone we know and will find a different company if we ever need another mortgage.

My closing was delayed 20 days as your underwriter needed more information. Train your people to collect all information in the early interviews so the deal can proceed in a timely fashion.

This was one of the worst experiences of my life! We have a perfect credit score of 820 and were pre-approved quickly. That's why we went with this company. In the long run, we had to jump through so many hoops to get this mortgage it was just ridiculous. It took forever. We were promised a date that the seller insisted on, but they were late. The person handling our case was out of the country for three weeks and the people who were suppose to filling in for her never got back to us. We could of lost the deal because of the extended period we had to wait to get approved over trivial matters with the underwriters.

I requested they remove Escrow account from the mortgage, and got reply that is Ok, and received closing document with Escrow a week before the closing. On the day of the closing, just hours before, they sent my attorney a new closing document with Escrow account.

At first I was pleased with the customer service. Once my rate lock expired things seemed to turn. I asked about re-locking and I was given vastly different information than I was when I initially locked. When I initially locked I was told I could get the lower rate and if the rate went down my fee per month would be a couple hundred dollars. When the time came to lock back in I was told I could not get the lowest rate and but I could get lower rate. I was also told that it was something like $60-$80/day to lock!I was in the process of switching companies and then magically I was offered what I was told I would be in the first place.When it came time to close we needed to be in by a certain day. If we were not in we would not have a place to live. When the day came our appraisal came in less an hour late after given ample notice of how much time was needed. Then the next day there was an "error" found at the last minute that we had credit card that did not exist on our account which cost us another day. Then the next day the escrow was not correct so that error had to be fixed. I will say Jane Zimmerman did provide us with excellent costumer service but unfortunately she was the only one. I was not going to send this letter until what happened the past 2 days. yesterday I called because our payment is due in 10 days and I have not received information on who to make the payment to. I left voice message and was never called back. I call today in the morning left a voice message and was never called back. I called 2 hours later asking to talk t someone else. I left a voice message and was never called back. I called a third time a few hours later and someone was very helpful and sent emails out to accounting and I was told I would receive a call back today. I never did.

I had a horrible experience with problems at every step of the process! Would definitely not use Premium in the future!