Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesApr 9, 2025

¡Muchas gracias! Nos alegra muchísimo saber que te encanta el reloj. 🙌 Cualquier cosa que necesites, aquí estamos para ayudarte. — Equipo de Praesidus

Response from Praesidus WatchesApr 9, 2025

¡Muchísimas gracias por tu comentario! Nos alegra mucho saber que estás satisfecho tanto con nuestros relojes como con el servicio. 🙌 Siempre estamos aquí para ofrecerte lo mejor. ¡Esperamos verte pronto de nuevo! — Equipo de Praesidus

Response from Praesidus WatchesApr 9, 2025

Dear Carl, We sincerely apologize for the inconvenience caused by the visibility issue with your watch’s luminous hands. This is not the experience we want for our customers, and we appreciate your feedback as it helps us improve. If your watch model was designed to feature luminous hands, we will gladly replace the defective component at no cost. Please email us at [email protected] with your order details, and we’ll ensure a swift resolution. Thank you for your understanding and for giving us the opportunity to make this right. Best regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi David, Thank you so much for your kind words and incredible support. It truly means the world to us, especially coming from a seasoned collector like yourself. Hearing that our pieces stand alongside icons like the WWI Trench watches, the CYMA Dirty Dozen, and the A11s is incredibly humbling. At Praesidus, our mission has always been to honor military watch heritage while integrating modern craftsmanship and reliable movements. Knowing that this resonates with you and that you’ve added four of our watches to your collection is both an honor and a motivation to keep pushing the standard. Appreciate you being a part of what we're building. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Mark, I’m truly sorry for the experience you’ve had, and I completely understand your frustration. I’ve looked into the situation, but unfortunately, I can’t check your order status in our system without your order number or email. Please provide this information when you contact us so we can resolve the issue quickly. Since the time of your order, we’ve made significant improvements to our customer service team and systems. We’ve upgraded both our staff and our processes, and we’re committed to providing you with the best possible service moving forward. Please reach out to us at [email protected] with your order details, and we’ll make sure to address this right away. Thank you for your understanding, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Lax, I’m really sorry to hear that your product arrived broken, and I completely understand how frustrating this situation must be. We’ve made several improvements to our customer service, and we are committed to resolving this issue as quickly as possible. I can’t check your order status in our system without your order number or email. Please provide this information when you contact us at [email protected], and we will take care of the situation right away. Thank you for your patience, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Elliott, We're truly sorry to hear about your experience and the delay in resolving your issue. We understand how frustrating it must have been to receive a broken item after waiting so long, and even more so not to get a timely response. Since then, we’ve taken your feedback and that of others seriously—we’ve made significant improvements to both our customer service team and internal processes to ensure situations like this don’t happen again. We’re reaching out now, even if time has passed, because we want to make things right. Please contact us directly at [email protected] so we can personally assist you. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches