Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesApr 14, 2025

Hi Steve, We sincerely apologize for the delay and lack of communication you've experienced. This isn’t the level of service we aim to provide, and we completely understand your frustration. We've recently made major changes to our Customer Service team—both in structure and staffing—based on feedback like yours, and we’re working hard to prevent issues like this moving forward. Please contact us directly at [email protected] so we can look into your order immediately and find the best resolution. If your package is still stalled, we can arrange a replacement or refund—whichever you prefer. Thank you for your patience, and again, we’re truly sorry for the inconvenience. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 14, 2025

Hi David, Thank you for your feedback, and we’re genuinely sorry to hear that the watch wasn’t properly described. We always strive to provide clear, accurate product information, and it's important to us that our customers know exactly what to expect when placing an order. We’d really appreciate it if you could reach out to us at [email protected] with the specific watch model you're referring to, along with any details about what you feel was missing or unclear in the description. Your insights will help us improve not only this product’s page but all future listings to ensure better transparency and a smoother experience for everyone. Looking forward to hearing from you and making things right. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 10, 2025

Hi Danny, Thank you for taking the time to share your experience — even though it's not what we hoped for. I want to start by offering a sincere apology for the inconvenience and frustration you've encountered. This is not the level of quality or service we strive to provide at Praesidus Watches. We take your feedback very seriously. We've recently made significant changes to our customer service team and quality control processes based on reviews like yours — because you deserve better. I understand that your original watch arrived with quality issues, and that the replacement didn’t meet expectations either. On top of that, delayed replies only added to the frustration. That’s absolutely not acceptable, and I personally want to make sure this gets resolved properly. Our agent Rajaa is currently handling your case, but I’d like to offer you a couple of solutions right away: We can offer you a discount or partial refund to make up for the inconvenience. Or if you'd prefer, we can replace the watch with a fully re-checked unit that meets the quality standards you expected from the beginning. A full refund & return can also be arranged if that’s what you'd prefer at this point. Please reach out directly through: Email: [email protected] We’re ready to solve this quickly and respectfully. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches