Through our watches, we aim to bring the spirit of our brave soldiers to the new generation of military history enthusiasts so they can keep telling these stories into the future.
Praesidus Watches (praesidus.com) has 319 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
praesidus.com
Website
praesidus.com
Category
Jewelry & Watches
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve purchased 4 WWII watches from Praesideus, and only one can keep time. Even though they were sent back for repair they still do not keep time. And I love the watches! They did not work right brand new out of the box.
Response from Praesidus WatchesOct 21, 2026
Thank you for your trust in Praesidus and for your continued support over the years. We're glad to hear you love our watches and truly appreciate your loyalty to the brand. We have sent replacement watches for your orders and take your feedback regarding timekeeping seriously. Thank you for giving us the opportunity to assist you, and for being a valued part of the Praesidus community.
Praesidus Watches.
CS
cristobal santelices L.
demoras
se demoraron cerca de un mes en enviar el pedido, eso más lo que tarda normalmente el envío.
nunca me lo informaron a tiempo. tenía que yo preguntar e insistir.
KF
Ken F.
Like the look and the two bands
Like the look and the two bands. But it’s losing 45+ seconds a day. I didn’t expect it to be perfect, but 45+ seconds??!!?
KH
Ken Hsyuan S.
Update on My Case
Update on My Case
After nearly three months (since posting my review on Trustpilot on June 5, 2025, to report the issue), I finally received the refund in my PayPal account today.
I would like to sincerely thank Trustpilot for providing a transparent and trustworthy platform that enables consumers to share their experiences and hold companies accountable. It is reassuring to know that there is a reliable channel for addressing disputes with businesses such as Praesidus.
I also hope that every consumer who has encountered similar difficulties with Praesidus will ultimately be able to reach a fair and satisfactory resolution.
On July 18, 2025, Oscar Chabrat, Brand Director & Co-founder of Praesidus Watches, informed me that I would be refunded for a missing watch strap. However, as of today, September 2, 2025, no refund has been received.
During this period, customer service first requested and confirmed my credit card information, only to later respond that they were unable to issue the refund. They then asked for my PayPal account details, stating that the refund would be processed through PayPal. Yet, despite these assurances, the refund has still not been made.
Unfortunately, this experience reflects poorly on Praesidus Watches and raises serious concerns about the company’s integrity and business practices. I will continue to document and share updates regarding this unresolved refund, so that others may be aware of the challenges I have faced when dealing with this company and its co-founder, Oscar Chabrat.
DD
David D.
You did not properly describe the watch
You did not properly describe the watch
Response from Praesidus WatchesApr 14, 2025
Hi David,
Thank you for your feedback, and we’re genuinely sorry to hear that the watch wasn’t properly described. We always strive to provide clear, accurate product information, and it's important to us that our customers know exactly what to expect when placing an order.
We’d really appreciate it if you could reach out to us at [email protected] with the specific watch model you're referring to, along with any details about what you feel was missing or unclear in the description. Your insights will help us improve not only this product’s page but all future listings to ensure better transparency and a smoother experience for everyone.
Looking forward to hearing from you and making things right.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
OT
One time C.
Customer service was not good
Customer service was not good
Didn’t respond to any of my emails
300$ may not be a lot to them but is to some and not responding to any emails after spending 300$ and getting the silent treatment definitely doesn’t make me want to be a return customer or tell friends about their company
Got a reply after I made this post but had nothing to do with what I said just proves they don’t really care if thinking of purchasing from them sleep on it and consider other companies that will keep in touch with you if something goes wrong or have any questions or concerns
Response from Praesidus WatchesFeb 7, 2024
Hey there,
I'm sorry to hear about the lack of reply on behalf of the Customer Service Team. Unfortunately Trust Pilot sends automated review emails regardless of if we have shipped the watch out or no. They have a fixed sending time (so for instance, 3 weeks after purchase) and won't take into account if you've received the watch or not.
Hope that explains it,
Oscar Chabrat
Brand Director
UM
Udit M.
Wasn't the best experience
Wasn't the best experience. Had to pay for shipping as it's not mentioned on the website or anywhere in the fine prints that order below a certain value are charged for shipping. Quality of the the strap on the watch is very close to that of a napkin. Not worth it in my opinion.
Response from Praesidus WatchesApr 14, 2025
Hi Udit,
Thank you for your honest feedback—we're sorry to hear that your experience didn’t meet expectations.
We understand how frustrating it can be to encounter unexpected charges, and we apologize for the lack of clarity around our shipping policy. We will try to make the shipping costs more visible to avoid any other customer going through the same experience.
As for the strap quality, that’s certainly not the impression we want to leave. We’d love the chance to make it right—whether that means sending you a replacement strap or exploring another solution that better fits your expectations.
Please feel free to reach out to us at [email protected] so we can take care of this personally.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
RI
Richard
Falls short
My black 32mm watch had poor lume on hands. Going from daylight to dark I could see the indices only. The hands have a faded vintage lume but the indices are a much brighter green.
It also contained a Ronda 763E which has 1 jewel. Not a bad movement but I emailed Praesidus before purchase and was informed it had the 5 jewel gold-plated 763 version (which has an end-of-life indicator for battery changes.)
Good points - case is well-finished and of the authentic small size, and leather strap is comfortable, and the packaging (with metal “dog tag” guarantee) is pleasing and of good quality.
However I do not recommend it. I would also add that the caseback on my example wasn’t tightened down on arrival.
Response from Praesidus WatchesApr 14, 2025
Hello Richard,
Thank you for sharing your feedback, and I’m sorry to hear that the watch didn’t meet your expectations. We always aim to provide the best quality and a pleasant experience for our customers, and it’s unfortunate that there were a few areas that fell short in your case.
Regarding the lume, we understand how important legibility is, especially transitioning from light to dark, and we'll certainly take this into account as we continue to evaluate our products.
As for the movement, I appreciate you bringing up the difference between the Ronda 763E and the 763 with the 5 jewels and the end-of-life indicator. We do strive for transparency with our specifications, and I regret the discrepancy in the information you received before your purchase.
I’m glad to hear the case finish, strap, and packaging were to your liking, but I’m truly sorry about the case back not being tightened properly upon arrival. That’s definitely not the standard we aim for, and we’ll address that to avoid it happening again.
If you’d like to discuss a resolution or exchange, please don’t hesitate to reach out at [email protected]. We value your input and want to ensure we can assist you in any way possible.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
