Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesJun 19, 2025

Dear Steven, Thank you for your continued patience. We’re truly sorry for the extended delay and the inconvenience this situation has caused. After a full review, our servicing team confirmed that the dead lume resulted from an air leak during assembly, and the hand malfunction is due to a broken wheel pivot. Unfortunately, these issues require a full replacement of both the movement and the indexes. Part of the delay was due to recent tariffs impacting our parts supply, we’ve been receiving key horological components in lower quantities, which has affected our ability to turn around certain repairs as quickly as we’d like. We understand that a watch is often more than just a timepiece, it holds personal meaning, especially when there’s a story behind it. That’s why we prioritize careful restoration whenever possible, rather than rushing to replace or refund. That said, in this case, we’ve made the call to move forward with a full replacement. You'll receive tracking information as soon as the new piece ships. We truly appreciate your understanding. If there’s anything more we can do in the meantime, please don’t hesitate to let us know. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesMay 5, 2025

Thank you so much for your thoughtful review, Guilherme. It means a great deal to us to know that your watch has become a trusted part of your daily life. At Praesidus, we put a lot of care and attention into crafting timepieces that are not only well-made but also practical for everyday use so hearing that you've had a smooth experience over the past few months is truly rewarding. While the watch isn't fully waterproof, we're glad to know it's held up well and continues to serve you reliably. We're also happy to hear you find the strap system easy to use, that was an important part of the design process to ensure our watches adapt to your style and needs. Thank you again for being a part of the Praesidus community. If you ever need anything or have questions, we're always here to help. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesMay 5, 2025

Update: We tried reaching you by email and phone, and left a voicemail. We haven’t received your request yet and would love to help, please get in touch with us. Hi Mike, Thank you for reaching out, and I sincerely apologize for the experience you’ve had. We completely understand your frustration this is not the level of service we aim to provide. To clarify, could you please let us know how you contacted us? Was it through our contact form on the website or directly via email? We’ve searched our records and couldn’t locate any previous messages from your address, so there may have been a technical issue. That said, we are prioritizing your case immediately. Rajaa from our team has been assigned to personally assist you and ensure you receive the support you deserve. She will be reaching out shortly to resolve your watch and strap issues, and provide guidance on the battery replacement as well (including whether it’s a press-back or twist-back). We truly appreciate your kind words about the design and tribute, and we’re committed to making things right from here. Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 17, 2025

Hi Michael, First and foremost, I want to sincerely apologize for the experience you've had with Praesidus. This is absolutely not the level of service we strive to provide, and I'm truly sorry for the frustration and disappointment it has caused. I’ve personally taken note of your case and we are offering you a free replacement watch to make up for the inconvenience. Rajaa from our team is currently handling your request, and I will personally ensure that your case is prioritized and resolved swiftly. We truly appreciate your feedback — even when it’s tough to hear — because it helps us improve. If there’s anything else I can do to make things right, please don’t hesitate to reach out directly via our support channels or reply to this message. Sincerely, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Delvin, First and foremost, I want to sincerely apologize for the experience you had. You're absolutely right to be frustrated, and I completely understand your decision to leave a 1-star review. At the time you contacted us, we were dealing with internal customer service issues that unfortunately impacted your case — and that’s on us. We’ve since made major improvements to how we handle communication and support. If your chargeback didn’t go through or you haven’t received a refund, we’d really appreciate the opportunity to make things right. Whether it’s reissuing your order with a discount or offering a complimentary accessory as an apology, we’re ready to fix this however we can. Reach us at [email protected] Please let us know your current situation — I personally guarantee you’ll be responded to quickly and clearly. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesApr 9, 2025

Hi Buyrl, Thank you for your wonderful feedback about the PW10879 order and the collaboration with @psywarwristcheck! We’re thrilled to hear that you’re enjoying the watch and that the assembly process and design exceeded your expectations. Your support means the world to us! We truly appreciate your note about the lume duration—this kind of insight is invaluable as we strive to innovate and refine our timepieces. I’ve shared your feedback with our product team, and we’ll keep it top of mind for future designs and iterations. Collaborating with @psywarwristcheck was an honor, and we’re so glad you’re part of the Praesidus community. If you ever have more ideas or questions, please don’t hesitate to reach out. We’re here to ensure your experience with us remains exceptional. Thanks again for your passion and for choosing Praesidus! Best regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches