Praesidus WatchesReviews of praesidus.com

I am beginning to think all the positive reviews around are bogus. What is "assembled in USA"? If the watch I received was assembled in the USA, they need a new quality manager. Customer support lacks communication skills and takes days to respond to emails. Watch repair for warranty work is 7 to 11 weeks? Broad window and do they seriously have that many watches returned that the backlog is that long? I asked for a refund after finding out that information. They currently have the watch and the money I spent, and have not replied to my request.

CPT. Hernandez (Viet Nam /Desert Storm/ Combat Wounded Vet. I am not quite sure if I am upset/disgusted at the fact that my $560 watch came with a defective crown or the fact that I am dealing with an organization which is selling defective watches on the backs of soldiers who gave their blood, sweat and tears in defense of this nation. I can not speak on behalf of others who have suffered the same fate that I am now going through, but, in reading the many negative reviews and complaints, I, too, am wondering, why this company keeps making the same customer blunders over and over again! One has to wonder if this staff’s treatment of their customers is done because of their lack of training, lack common sense, or done intentionally. In my particular case, I informed the company that the watch I purchased had a defective crown and they suggested I send it back. After I did, It would suffice for me to tell you that the amount of e-mails and submitted documentation /information they requested, but never acknowledged receiving was substantive. All the while, I couldn’t help but wonder if the support staff I was dealing with was either inept/ clueless or merely just playing games with me. At best, there was (and still exist) an apparent lack of communication/coordination within the staff which was causing me to duplicate my efforts in providing them with the information they (supposedly) needed. As a matter of fact, I am still waiting to hear from them to see if they officially received my defective watch I returned to them. To put it in perspective, the so called support team is doing very little to keep me informed/or up to date as to what is going on. It appears that this feat is , to them, is totally not necessary. The only reason I could ascertain that they are keeping me on the dark is nothing more than a form of retribution/punishment. In my honest opinion, the so call Praesidus Support team is non existent. And, as recorded in the many customer complaints that I looked at, this seems to be a prevailing issue/problem. The lackadaisical/nonchalant attitude/lack of customer service I have experienced so far, leaves me wondering how this company has managed to stay afloat all these years. I give them a NO_GO as a company who’s mantra appears to be associated with the military/Veteran’s cause. As a veteran myself, I feel this company is belittling/ disparaging/tarnishing the memory or sacrifice these veterans undertook for our nation….all for the sake of a buck. These American Heroes being used by Praesidus in their advertising must be turning in their graves. I highly recommend to those who are looking to spend their hard-earned money on a field watch, to carefully reconsider giving their business to someone else. Furthermore, I would go as far as suggesting to these Veteran’s Organizations not to allow our veterans to be used as pawns/floor mat for a cause that undermines fair/decent marketing practices!

Watch did not fit. Followed all return instructions, was contacted by the company via email . Mailed the watch back with original package and completed form. I have the receipt and tracking number and signature of the employee that signed for it. Contacted Praesidus several times. No response or refund. Worst experience ever Do not buy from this Company!

Product was returned due to low quality inspection. Back of the watch was misaligned which would require me to get it adjusted at a jeweler. The self winding mechanism would only hold a charge for less than 24hrs. Other watches that are cheaper have a longer runtime than this watch.

Spent 235.00 for the first watch. Battery went dead in about 2 yrs, which is reasonable. Had the battery replaced by a jeweler and watch stopped working in a few months. Spent months arguing my case and after 6 months company sent a new one. Now, in less than 6 months watch stopped. From my point of view the watch is CRAP. I would have been better off with a Timex. Praesidus should be ashamed! So I spent 235.00 for what? Nothing but aggravation. I should get a complete refund.

The watch looks spectacular. Everything I had hoped for, but it had a problem where it would stop running. If you barely touch the crown it would start again for a while. I contacted Praesidus and was given everything needed to send the watch back for repair. They received the watch back on May 8. On may 19 I asked for an update. I was told that the watch was in the hands of their Technical team. I sent another email for an update on May 31st, and again on June 4th. I have not gotten a reply back from either of those emails as of right now, June 6th. I don't know if I will ever get a response or a working watch back at this point. After writing this review I got an immediate response from Praesidus saying that the watch was finished and being prepared for shipping...Then...Crickets....Nothing else. No more information. Apparently they only reply anymore when a review is written. I sent another email asking for the watch back or a full refund. Now that I am putting this on here I am guessing I will at least get a response. It is now 6/18/2026...Multiple emails later. Have been told twice that the watch was finished being repaired and being sent to shipping. A week later since that email and the watch has still not shipped, and some of the "customer service" emails seem to be an auto-response, or a form letter email that starts with (Dear Madam/or Sir). Whenever I update this review, or last night after I blasted several Facebook post on their page, I magically get an actual response from them...At this point I do not believe a word they say. If I could rate them negative 5 stars I would. One star seems to be the lowest it will let me go.

Very bad service, still waiting for my watch after one month order and no answer from customer service (if there is any ...).

It stopped working after a couple of wears. Nice looking watch. I wore it twice days and it stopped.