Praesidus WatchesReviews of praesidus.com

EDITED - Following our posting this review, we immediately heard from Praesidus (on March 26). The repair was initiated and completed within the week. We just received it back (on April 11) in great working order. Ordered and received (after a time) a great looking watch. After a few wears, the winding knob fell off and we weren't able to repair it - no doubt some small part was lost in the falling off process. Contacted customer service and we sent it in. After a review we were told an estimated 7 to 11 weeks. We received that email on October 30 of 2025. It is now March 26, 2026. We haven't been pushy with the customer service team - we just check in a couple times a month to check on the status and get the same reply each time "Thank you for checking in. The repair of your watch is still in progress. I am following up with our internal team and will provide you with an update as soon as I receive any feedback from them. We appreciate your patience and understanding." Very frustrating and disappointing.

This will be a mixed review. First, the watch. I love the DD-45 Patina watch. It is well-constructed and sharp to look at. Clean, classic lines. Excellent workmanship. Really stunning. I hope to get many years of wear from the watch. Now, my buying experience. Terrible. I bought the watch on the day it was released. I did this because it was a limited release and I did not want to miss getting one. I ordered on March 13. On March 18 I received a FedEx tracking number. By April 4, I had not received the watch, so I initiated a customer service request. I heard nothing. I then received an email asking to rate my experience. I replied to this email asking about the whereabouts of the watch. Again, no reply. After hearing nothing for several days, I decided to initiate a dispute with PayPal. Several days later, I finally received an email from Customer Service apologizing and giving some vague excuse, but no targeted delivery date. I responded professionally and indicated that until I received the watch, or at least an updated delivery date from FedEx, I was proceeding with the payment dispute. Another vague email apologizing, but still no date. Finally, after another strongly worded email from me, I received confirmation of shipment with a delivery date of April 8. The watch actually arrived on April 6, two days early. So, will I purchase another watch? Not sure. Love the product - fulfillment was lacking.

The watchband quality needs to improve; more in between size holes and better materials. My band frayed after 2 weeks of wear.

The watch, its accessories and packaging is spot on. I have used the watch for a day now and it's everything that the manufacturer states. The experience was off to a rocky start though as there was no information on when the watch would be shipped out, with no response from the support within a week. I was in the process of filing a fraud claim when I received an email stating that the watch had been shipped and a delivery time by Fedex. The estimated delivery date was off by more than a week.

Having to repeatedly wind the watch and reset the time after not wearing it for 2 days was something I just didn’t expect. That’s mostly on me to do more research and educate myself before making a watch purchase. When I do get to wear the watch it is what I expected in terms of quality and design. The leather strap is nice but I think it’s a bit too thick and inflexible for my liking. I may try a nylon band as an alternative.

Generally a nice looking watch. The green canvas strap is too large, additional holes needed for a 6 and 1/2" wrist size. Shipping and handling was bad, received a badly damaged packaging box. The watch box itself is also defective, one of the elastic strap that hold the watch is broken. I am upset as I collect watches, I prefer the watch boxes to be in good conditions.

All very nice i liked the consept..thu about the watch need a lot to improve... The case is fine Lume not good and ghost date.... Also the drill of the lugs to far from the case make a gap bitween case to strap

Quality product. Communication isn't great. Service rep is friendly it just seems back office not very organized.