Praesidus WatchesReviews of praesidus.com

Response from Praesidus WatchesDec 8, 2025

Gracias por tu mensaje. He revisado tu pedido y quería aclararte algunos puntos de forma transparente. En tu compra aplicamos un descuento de 50 $, y respecto a las tasas que mencionas, estas son gestionadas directamente por el país de destino. En este caso, España establece sus propios impuestos y no tenemos forma de modificarlos o evitarlos. Sobre el precio del A-11 Utah Beach Sand MK2, entiendo que pueda parecer elevado, pero el coste de los componentes y el nivel de fabricación hacen que la inversión esté en línea con el mercado. De todos modos, siempre estás en tu derecho de comparar y verificarlo. Lo que sí quiero transmitirte es que valoramos que hayas elegido Praesidus. Si en algún momento decides volver a comprar, nos gustaría mejorar tu experiencia: podemos ofrecerte una correa gratuita o un descuento especial en tu siguiente reloj. También revisé nuestro historial y no encontramos ningún mensaje previo tuyo sobre este pedido. Nuestro equipo de atención siempre está disponible, y si hubiéramos recibido tu consulta, te habríamos acompañado desde el primer momento. Si quieres que revisemos algo del reloj ahora, o si buscas alguna solución concreta, estoy aquí para ayudarte. Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesNov 20, 2025

Hi David, Thanks for getting back to us. Just to clarify something important before we move to the next step, the battery isn’t covered under the warranty. This is mentioned on our website. When you have a moment, could you try swapping in a fresh battery? If the watch still doesn’t function after that, I’ll take over right away and arrange the proper solution for you. I know this hasn’t been a smooth experience so far, and I appreciate your patience. I’ll stay with you on this until it’s fully resolved. Warm regards, Oscar Praesidus Watches

Response from Praesidus WatchesOct 23, 2025

Hi Evan, We’re sorry to hear you still feel disappointed with your Desert Field – Mesa Red. We reviewed your order and correspondence, and we want to clarify a few key points. Your watch is part of a limited production run - each piece is individually numbered as stated on the product page. We’ve seen no evidence to suggest otherwise. Regarding the movement, the model is equipped with the reliable TMI VH31 Mecaquartz, which aligns with the watch specifications shown at the time of purchase. When you reached out, our team responded promptly and courteously, offered a full refund, and even provided alternative options. While we understand that the $29 express shipping fee may have been expensive for you, it was selected at checkout and covers the faster delivery service requested. We also note that this review comes several months after your purchase. While we always welcome feedback, the timing is a bit unusual and it’s important to remember that circumstances and offers (like limited-time promotions) may have changed since your original order. We truly value your past interest in Praesidus and hope that, despite this experience, you’ll keep an open mind toward our future collections. Warm regards, Oscar Chabrat Brand Director & Co-founder Praesidus Watches

Response from Praesidus WatchesOct 21, 2025

Hi Kenneth, Thank you for taking the time to share your experience. We’re sorry to hear that your strap was missing from the package and that you haven’t been able to reach us since. I checked our records and saw that our team replied to your message on June 20, asking for a few photos to help verify the contents of your shipment before sending the missing strap. If you haven’t had a chance to send those yet, please reply to that email (or reach us directly at [email protected]) with the photos, and we’ll make sure your strap is sent right away. As for the timekeeping issue, automatic watches can sometimes show a small daily deviation depending on use and position, but we’ll be happy to take a closer look to ensure yours performs as expected. We truly appreciate your patience, and we’ll make sure this gets sorted quickly once we hear back from you. Oscar Chabrat Brand Director & Co-founder Praesidus Watches