PorteristReviews of porterist.com

Response from PorteristDec 12, 2024

Thank you so much for your fantastic feedback! We're thrilled to hear that you had a great experience with your purchase and that our customer service met your expectations. It's also wonderful to know that you found the tracking and delivery process efficient. We appreciate your support and look forward to serving you again in the future!

Response from PorteristDec 10, 2024

Hi Eric, Thank you for sharing your concerns regarding the recent communication from our customer service team. I sincerely apologize for any frustration and disappointment our response may have caused. I understand your points about the delay in communication following your order placement on November 29th. It is certainly reasonable to expect proactive updates, especially after waiting for seven business days. Additionally, I regret the inappropriate wording in our apology concerning the inconvenience you experienced. It is our responsibility to provide clear and respectful communication, and I'm sorry that we fell short in this instance. Regarding the shipping timeline mentioned in our reply, I can see how the confusion could arise. Thank you for bringing this to our attention—it highlights the need for us to be more precise in our updates. We appreciate your feedback, which helps us improve our service. Thank you for your understanding. Your experience is important to us, and we're committed to making adjustments.

Response from PorteristDec 3, 2024

Hi Joanna, Thank you for reaching out to Porterist! Please know that our order preparation may take 2-4 business days unless it falls on a weekend or a holiday, and we will have to move processing and its shipment to the following business day. Once your order is ready to be shipped, an automated email will be sent to you including its tracking information. If it didn't reach your email inbox, I recommend checking to ensure our messages aren't inadvertently filtering to the junk/spam/promotions folder. I hope this helps, Joanna. Let us know if you have any other questions or concerns.

Response from PorteristDec 2, 2024

Thank you for bringing this to our attention. I apologize for the mistake with your order size and any frustration this has caused. We appreciate your patience and want to resolve this for you as quickly as possible. Please return the medium item, and I will ensure that a refund is processed back to your card as soon as we receive and inspect the item. Let us know if we can do anything else for you, we're here to help. Thank you for your understanding!

Response from PorteristNov 26, 2024

We sincerely apologize for the frustration you've experienced and completely understand how upsetting this situation is. We want to assure you that we have sent an email regarding the status of your refund for the returned order. Please check your inbox for that update. Your satisfaction is important to us, and we're committed to ensuring you receive your refund.

Response from PorteristNov 11, 2024

Thank you for your kind words! We're so glad to hear that our customer service was able to assist you promptly and that you had a great experience with your order. It's wonderful to know that you appreciated our selection, pricing, and shipping process. If you need anything else or have more feedback, feel free to reach out. We’re here to help!

Response from PorteristOct 28, 2024

Thank you so much for your positive feedback, Stephanie! We're delighted to hear that you were pleased with the response time, shipping, and quality of your purchase. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need help in the future, don't hesitate to reach out!

Response from PorteristOct 28, 2024

¡Gracias por tus comentarios! Me alegra saber que la entrega fue rápida. Sin embargo, lamento saber que los pantalones llegaron dañados y no se ajustaron como esperaba. Agradezco tu sugerencia de usar fotos de referencia de tallas, ya que es importante para nosotros asegurarnos de que nuestros clientes tengan una idea clara de qué esperar. Avísanos si necesitas ayuda con una devolución. ¡Queremos solucionar este problema!