PorteristReviews of porterist.com

Response from PorteristMar 27, 2025

Thank you for bringing this to our attention. We apologize for any frustration you've experienced with the response time regarding your return. We value your feedback and want to assist you promptly. Please check your inbox, including any spam or junk folders, for our previous messages. If you still need help, please reach out to us again, and we will prioritize your request. Thank you for your patience!

Response from PorteristMar 24, 2025

We truly appreciate your feedback and want to assure you that we are taking your concerns to heart. We understand how frustrating it can be, and we're actively reviewing our quality control processes to prevent this from happening in the future. To make things right, please reach out to our customer service team. We’re here to assist you with a replacement or a full refund. Thank you for your patience and understanding. Your input is invaluable in helping us improve.

Response from PorteristMar 13, 2025

Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We aim to provide accurate representations of our products, and I apologize for any discrepancies. We appreciate your comments, as they help us improve. If you need any further assistance, just let us know!

Response from PorteristFeb 18, 2025

Hi Maria, thank you for your feedback. I want to assure you that we've sent an update to your request for a price adjustment and our team is currently reviewing your case. You should hear back from us shortly. We appreciate your patience and understanding in this matter.

Response from PorteristJan 9, 2025

Thank you for your feedback. I apologize for the inconvenience you experienced with your dress. The strong cigarette smell and the button falling off are not acceptable and do not reflect our standards. We understand that the high split in the dress was unexpected, which led to your decision to return it. Regarding your refund, we will process it once we receive and inspect the condition of the returned item. Please keep in mind that it may take up to thirty (30) days from the receipt of your item to complete the return process. Thank you for your understanding. Thank you for letting us know about these issues. We want to improve and hope to regain your trust in our company. If you have any more questions or concerns, please reach out.

Response from PorteristDec 10, 2024

Hi Eric, Thank you for sharing your concerns regarding the recent communication from our customer service team. I sincerely apologize for any frustration and disappointment our response may have caused. I understand your points about the delay in communication following your order placement on November 29th. It is certainly reasonable to expect proactive updates, especially after waiting for seven business days. Additionally, I regret the inappropriate wording in our apology concerning the inconvenience you experienced. It is our responsibility to provide clear and respectful communication, and I'm sorry that we fell short in this instance. Regarding the shipping timeline mentioned in our reply, I can see how the confusion could arise. Thank you for bringing this to our attention—it highlights the need for us to be more precise in our updates. We appreciate your feedback, which helps us improve our service. Thank you for your understanding. Your experience is important to us, and we're committed to making adjustments.