PorscheReviews of porsche.com

Compré un Porsche Cayenne diésel del año 2019 en España esperando la fiabilidad y calidad propias de una marca “premium”. La realidad ha sido totalmente distinta. El coche no ha dejado de dar problemas, con múltiples averías y numerosas visitas a talleres oficiales Porsche. En más de una ocasión me ha dejado tirada, algo inadmisible en un vehículo de este precio y posicionamiento. Actualmente tiene menos de 165.000 km, un kilometraje que no debería justificar en absoluto esta cantidad de fallos. A todo ello se suma que los costes de cada reparación en los centros Porsche son altísimos, sin que eso garantice una solución definitiva. La sensación es de estar pagando constantemente sin obtener fiabilidad ni tranquilidad. Resulta especialmente llamativo que la propia Porsche recomiende contratar ampliaciones de garantía mecánica cada dos años, hasta un máximo de 8 años, lo cual transmite una clara falta de confianza de la marca en la durabilidad de sus propios vehículos. Mi experiencia está muy lejos de lo que uno espera de Porsche. Calidad, fiabilidad y tranquilidad, que deberían ser valores básicos de la marca, no se han cumplido en absoluto en este caso.

⭐ 1/5 – Extremely disappointing customer service from Porsche Canada I had one of the worst customer service experiences I’ve ever had dealing with Justin at Porsche Canada. I have been reporting abnormally high oil consumption on my Porsche Cayenne Turbo since purchase, while the vehicle was still under warranty. Porsche repeatedly dismissed the issue and told me this was “normal.” Burning 8 liters of oil between oil changes on a daily-driven vehicle is not normal, has never seen a day on a track, and Porsche failed to diagnose the real issue while the car was under warranty. Now that another Porsche centre has confirmed an oil leak as the cause, Porsche Canada is refusing to take responsibility. Justin was rude, arrogant, dismissive, and completely unprofessional. I asked multiple times to speak to a manager — he flat out refused. I asked to speak to the original representative who opened my claim — he refused again and said “I’m the only person you’ll be talking to today.” He then told me Porsche had made their “final decision,” that nothing would be escalated, and disconnected the call on me. That is unacceptable behavior, especially for a premium brand that prides itself on customer experience. Thankfully, when I called back, I was able to reach my original representative who immediately escalated the situation, which proves Justin’s behavior was unnecessary and misleading. Justin should not be handling customer relations without serious retraining. His attitude alone is enough to make customers walk away from the brand. Think twice before purchasing a Porsche if this is how loyal customers are treated when a real issue arises. I will definitely not be coming back, and Porsche Canada should take accountability for both the mechanical failure and the way this situation was handled.

Mi sono recato presso il Centro Porsche di Mantova per informarmi sull’acquisto di un’auto nuova. Un venditore è stato inizialmente cortese e disponibile nel mostrarmi alcuni modelli. Durante l’attesa, mentre il venditore si era momentaneamente allontanato per recuperare dei cataloghi, sono stato avvicinato in disparte da un tecnico dell’officina, Razvan Olariu, che senza alcun motivo e in modo del tutto inappropriato ha fatto commenti personali e offensivi sulla mia presunta capacità economica, con tono ironico e derisorio. Il tutto è avvenuto senza testimoni diretti, in un angolo, e proprio per questo l’ho trovato ancora più grave e fuori luogo. Al rientro del venditore, non ho ritenuto opportuno creare una scena: l’ho ringraziato per il materiale informativo e ho lasciato il centro con la certezza di non voler acquistare un’auto in questa sede, né di consigliarla ad altri. Un centro ufficiale Porsche dovrebbe garantire rispetto e professionalità a chiunque entri, indipendentemente dal fatto che l’acquisto venga poi concluso o meno. Purtroppo questa esperienza ha lasciato un’impressione estremamente negativa.

Mon véhicule : Porsche Cayenne s e-hybrid platinum édition 2017. Je possède ce véhicule depuis 10/2021. Problème constaté : audio non disponible. Plus de son dans le véhicule. Cause identifiée par le centre Porsche : amplificateur défectueux, à changer 2600€(devis disponible). Il est situé dans un endroit qui a été inondé par l'eau s'écoulant du toit, endroit qui aurait dû être nettoyé. Ma voiture a toujours été sous garantie Porsche aproved et les entretiens faits en centre Porsche. Mes reproches: 1-les entretiens ont omis le nettoyage des passages de l'eau. Aucun signalement au client alors que le problème semble connu de porsche. 2-la conception et l'emplacement d'un amplificateur d'une telle valeur est soit défaillante soit conçue pour piéger le client. En ce qui me concerne je vais me débarrasser du véhicule et changer définitivement de marque. Mon conseil aux propriétaires de cayenne : nettoyez ou faites nettoyer cet emplacement. Déçu par porsche et/ou par son service après vente.

Mit dem Service meines PZ bin ich sehr zufrieden, sehr stark nachgelassen hat allerdings die Porsche assistance. Das ist mittlerweile im Vergleich zu vorher eine Frechheit. Endlose Warteschleifen, dann wird für ein 200‘€ Fahrzeug ein VW Golf als Ersatzfahrzeug angeboten. Porsche schreibt maximale Gewinnzahlen auf Kosten des Kunden. Ich werde mir in Zukunft wahrscheinlich keinen Porsche mehr kaufen.

Kundenservice mangelhaft ist noch zu gut. Da gibt es einen Herrn W., wie der Komponist, macht Versprechungen, sich zu kümmern …. Nichts passiert. Fragt man nach, wird die Nachfrage ignoriert. Das ist echt der Niedergang dieser Marke. und dem Vorstand scheint es auch egal zu sein

Outrageous charge for mobile app My Taycan is 4 years old, just been told that it will cost £300 a year subscription fee to carry on using it. The only function is the precooling / heating. WTF?

absolutely shocking after service from Porsche UK I bought a Porsche with full warranty, Porsche Assist, and breakdown cover because I expected premium support to match a premium brand. What I have experienced instead has been chaos, contradiction, and complete indifference. The car has had issues since early ownership, including spending weeks in the garage shortly after purchase. Now, with only around 20,000 miles, the battery failed completely. Porsche breakdown attended and told me to take the car to Porsche immediately. Porsche Hatfield refused to accept it because it was a Saturday. Porsche Customer Services then told me not to drive it and to have it towed. Porsche Assist refused to tow it and told me to drive it anyway. After driving 40 minutes to Porsche Hatfield, I was refused a courtesy car, given no repair timeline, told the battery was not covered, and even quoted an inspection fee. I was left to take an Uber home at my own expense. I have now been without my car for over a week. I have received zero proactive communication. I have called multiple times with no returned calls and no updates. I have had to rely on daily Ubers with no support, no accountability, and no care. Even the staff at the dealership admitted this was unacceptable service for a Porsche customer. This is not a premium experience. This is not how a brand like Porsche should treat its customers. If this is the level of aftersales support you receive with full warranty and assistance, I would seriously think twice before buying. Extremely disappointed, wont be buying a Porsche again