andrew N.
Unresponsive and Unprofessional
I purchased a new 2023 Honda EX-L handicap conversion van from AMS vans in late July, 2023. The price of the vehicle exceeded $77,000. The van was supposed to be delivered to my home for a tutorial and inspection between 12 and 4 pm. Instead, AMS delivered late in the evening after dark with damage to the rear bumper. I have ALS (Lou Gehrig's disease), I breathe mechanically, and purchased the van because I must move a 500 pound motorized, therapeutic wheelchair. Since I received the van, the automatic ramp does not reliably deploy and I am unable to safely get in and out of the van with my chair. Once the issues were known, just days after delivery, I requested a functional, new replacement Honda van. My requests have been made in writing and by phone. AMS has ignored these legitimate requests based on the documented safety issues and the fact that the van is damaged. I have spent hours waiting for repairs in dealerships while traveling outnof town, and was instructed last week and yesterday of my need to drive hours each way through heavy construction zones for yet another repair attempt. I have been stuck in the van in high heat unable to get my chair in and out of the van. AMS has not acted promptly or professionally.