PorscheReviews of porsche.com

L’abitacolo della mia 911 GTS T-hybrid si surriscalda moltissimo dopo 1-2 ore di guida in autostrada, dal lato del conducente (a lato del tunnel centrale, dove poggia il ginocchio destro del guidatore) e Porsche Milano Est non ha ancora capito la causa, dopo tre settimane. Piu’ che frustrante - sopratutto perche’ mi hanno chiamato dicendo “la macchina non ha nulla” ma non l’hanno nemmeno mai testata in autostrada. Il concessionario si e’ anche indispettito quando ho fatto un follow up ad una mia email senza risposta, perche’ la policy aziendale e’ quella di rispondere entro 48 ore; zero senso di urgenza per un cliente che ha speso una cifra molto importante e la cui auto e’ ferma per - si spera- risolvere il problema. Costo da 7 stelle e servizio da zero stelle. ** The cabin of my 911 GTS T-hybrid overheats a lot after 1–2 hours of highway driving, on the driver’s side (next to the central tunnel, where the driver’s right knee rests), and Porsche Milano Est still hasn’t figured out the cause after three weeks. More than frustrating — especially because they called me saying ‘there’s nothing wrong with the car,’ yet they never even tested it on the highway. They also got upset when I chased for a reply, and I was told that the policy is to reply to customers within 48 hours. I have a brand new car stranded and I get zero sense of urgency. Seven-star price and zero-star service.

The brand makes great cars - we have a Macan S - but the post sale service is awful. Not only is it expensive but it is very customer unfriendly. Seriously considering an Audi as our next car!

Zero stars if I could! I picked up my Macan 4 Electric from Porsche Portsmouth in September of this year. Within a week the dashcam that was fitted by the dealer had issues, losing power and not recording along with the rear spoiler creaking on deployment. Kelly in servicing arranged for the car to be returned to be fixed. The dashcam was but the rear spoiler a different issue. In a conversation with her, she said that initially the technician had applied some dry lube but the problem persisted and sited that the deployment mechanism was catching on some trim, which the technician had fitted. Great, I thought, problem solved. Within 10 days however, it started again (car approx 3 weeks old at this point). I called Kelly again to say that the problem had reoccurred and booked in for another collection on the 17/11. I jokingly said, in case any other issues arise….. I was not disappointed! Within a week, the passenger window, intermittently powered down by a 1/4 on locking and unlocking. Operating the switch, I could raise the window but it immediately retreated! I applied a google fix to reset the window travel, however, this was only temporary before the fault reoccurred. The next issue I had within a few more days was charging. I tried several charges and adjusted settings in PCM to see if it made a difference but to no avail. On one occasion, I was trying to get a boost charge to get home at 1am in the rain to no avail. I plugged the charge cable in and on the app was getting plug not connected, no lights but the power was available at all charges tried. This has been a recurring fault, which necessities constant nursing of charging to get any. The final issue was the tailgate. On opening either by remote or button, pops open by 5 inches then stops, with no obstructions inside or out. A second press and it works again. On mentioning this to Kelly at Porsche Portsmouth, she replied in her email that weirdly she had one in the workshop with exactly the same issue! Roll forward to the last wee. When my car was picked up by Porsche Portsmouth, the passenger window had dropped and had not reset, the spoiler was creaking and I managed to get an 87% charge in, boot behaving. No, having had the car for a week, they have dry lubed the spoiler again(despite its history that it was catching), reset the window(without looking at regulators or switching) and could not fault the spoiler or charger, despite me describing the issues (and having one in the workshop) and subsequently researched these issues to which Google refers to many. The window and boot are of a concern as this is security of the vehicle. Kelly’s response to my concerns over the boot(having had their own driver experience the window) was to take a picture of it(although when button pressed it opens and closes after), however as above, they had one with the same symptoms I described over the phone they acknowledged. Now they are returning the car, no faults found, without even looking at possible cause found on the other vehicle. Very disappointed. Porsche has always had an outstanding reputation but sadly have let it fall. This was my first Porsche from New and I won’t be buying another.

Went in with a nasty scratch on my car, Kevin from the repair bay had a look, sorted out the scratch for me in less than 30 mimutes, great customer care and attention, thanks

My Experience with Porsche Centre Colchester – WARNING to Other Customers ⭐☆☆☆☆ I am sharing my experience with Porsche Centre Colchester because it was, without a doubt, the worst customer service I have ever received from any car brand. I took my Porsche Cayenne Hybrid to this service centre for a diagnostic and repair, and the experience was shocking, frustrating, and completely unprofessional. Here is what happened: 1. Two-week “diagnostic” with no results: My car was in the workshop for 2 weeks. During this time, I repeatedly emailed Porsche Colchester asking for updates, asking for evidence of what was being done, and requesting clear information about the £600 diagnostic charge. Despite sending multiple emails, I received no proper explanation or proof of the work performed. 2. £600 for two hours with no evidence: They charged me £600 for a 2-hour diagnostic, yet I was never provided with videos, photos, or detailed reports showing what they had actually inspected or tested. Simply reading a VAL (vehicle analysis log) does not justify such a high cost. My repeated requests for tangible evidence were ignored. 3. Vehicle left in a non-drivable state: During the diagnostic, my car was left stripped down and undrivable, without clear explanation of why this was necessary. I was not warned that the diagnostic process would leave my car unsafe to drive. For a £600 diagnostic, I find it completely unacceptable that the car could not even be safely moved. 4. Lack of transparency in cost estimates: After this, I was given vague and constantly changing estimates for further repairs. When I asked for a detailed breakdown of labour and parts (coolant pump, wiring, A/C sensors, cooling flap motor, etc.), Porsche Centre Colchester failed to provide any clear, itemized quote. This makes it impossible to trust the service being offered or the value of the work. 5. Poor communication and dismissive attitude: Throughout this process, the staff repeatedly failed to answer my questions clearly. I had to chase multiple times to get even basic updates, and when I raised concerns about safety and costs, I was not given proper reassurance or a clear plan. The customer service was dismissive and frustrating. Summary: I do not believe any proper service was provided for the £600 charge. The work performed was not transparent, my vehicle was left unsafe, and Porsche Centre Colchester displayed a shocking lack of professionalism, accountability, and customer care. I am extremely disappointed that a brand like Porsche would allow this level of service. I am sharing this publicly to warn other Porsche customers. I also expect Porsche Customer Services to investigate this matter seriously. No customer should ever go through what I have experienced. If Porsche wishes to restore my trust, they must: • Return my car immediately to a drivable and safe condition. • Ensure I am not charged for work that was unclear, incomplete, or unverified. • Provide a transparent explanation and accountability for the failures in service. This has been a completely avoidable situation, and I hope that sharing my experience prevents other customers from experiencing the same frustration and disappointment. Enes Sanlı

Esperienza molto deludente con il Centro Porsche Como.* Ho acquistato una 992.2 usata, meno di un anno di vita e 5.000 km. L’ho vista la prima volta la sera, con poca luce e l’auto sporca. Dopo aver versato una caparra di 10.000 €, sono tornato per rivederla meglio alla luce del giorno: ho trovato *più punti di vernice corrosa da escrementi di uccelli e graffi*. Ho chiesto un intervento di ripristino professionale in carrozzeria, ma *il concessionario si rifiuta di sistemarla*, proponendo solo una semplice lucidatura. Parliamo di un’auto da *143.000 €* venduta da un centro ufficiale Porsche: è inaccettabile ricevere un trattamento simile, con una vettura non preparata a dovere e senza l’attenzione che un cliente (e un brand di questo livello) meriterebbe. *Trattamento pessimo, poca attenzione ai dettagli, e comunicazione scarsa. Aprite gli occhi prima, non fate come me!

Catastrophique, achat d'un Macan E turbo neuf en janvier 2025, en panne depuis février, immobilisation de plus de 4 mois et toujours pas réparé, courriers, huissier, avocat, et toujours pas un responsable qui m'écrit... Porsche est vraiment dans la tourmente et en oubli son Client.... Pouah je regrette ma 992 et je ne conseille vraiment pas cette marque

1 year old macan and rear washers stoped working. Wanted £258 in case work not covered on warranty. Cowboys!