PoolsupplyworldReviews of poolsupplyworld.com

So I ordered a pool and next day their refunding my money! Why did they follow through if they didn’t have it in stock now they have tied over $800 up of mine and I may not find a pool now !😡

they sent me wrong part and Tyana insisting that the part is correct, i reached out to zodiac and they conformed it that the part is wrong, they are not refunding me the purchased cost

Fast delivery, will definitely order again in the future.

Very professional & helpful service during the order of my Polaris 360 pool cleaner by phone. All my questions & concerns were answered to my satisfaction & I felt comfort placing my order.

Quick, easy and totally worth the purchase and savings!

Appreciate good pricing with free shipping. This is my one source for pool parts and chemicals. Fast accurate service.

I received a defective pump, which happens from time to time, but Pool Supply World's handing of the situation was horrible. I received the first pump on the Friday before Memorial Day weekend and installed it Saturday morning. Since it was broken, I had to wait until Tuesday morning (3 days later) to notify them of the problem. Their return process required me to take a photo of the broken pump (I assume to confirm I hadn't caused the damage) and they then processed an exchange. When I explained that I needed the replacement urgently, the agent got a supervisor's approval for overnight shipping and an immediate exchange - not waiting for me to return the broken pump. I was told to expect the new pump on Wednesday morning - all was good at this point and I was happy with the solution. The problem started on Wednesday afternoon when I was tracking the now late delivery. The FedEx tracking said the package was to be delivered on Friday, so I called to find-out what the problem was. The agent was very rude and basically told me that I had been misinformed and replacements were never sent overnight. After several minutes of wasting my time providing the specific details of the call on Tuesday including the agent's and supervisor's names, I asked to speak to another supervisor. This supervisor was even less helpful than the agent; basically telling me there was nothing that could be done, the first returns agent had over-promised the one-day shipping and that I should feel lucky that they were even shipping the replacement before receiving the defective pump. There were a lot of unlucky events in this scenario - a broken pump was delivered to me, it was a holiday weekend and Texas heat is not good for algae when you can't operate your filter system for a week! My complaint is that a Pool Supply World supervisor did not have the common courtesy to understand that her company had initiated a series of events that caused me to spend an additional $125 on chemicals and pump installation parts, not to mention several hours of my time going through a second pump installation and cleaning of my pool. I've spent several thousand dollars with Pool Supply World over the last 5-6 years and if this is the way loyal customers are treated, I will be taking my business elsewhere.

i have been a customer with Pool supply world for a long time and have been very happy with price and service until now. in the last 2 months i spent from $800.00 to 1,000.00 on pool supply's. 10 days ago i purchased a Kreepy Krauly opened and installed last night and on your e-mail advertisement today i see the same pool sweep on sale for $150.00 less. i called and was told i would NOT get any kind of refund. this was my second or third pool sweep i have purchased from Pool Supply, loyal customer for many years will this be the last order ????? Guy Sanderson