Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedAug 28, 2023

Hi Alex, We are sorry for the inconvenience this has caused. We are sorry the product came broken, sometimes in shipment that happens. We asked for pictures multiple times so we can file the claim on our end, which our representatives tried to explain. Once we received those photos, we would have been able to send you a replacement or a refund, right away. Unfortunately, we were unable to complete the process, if you would still like a refund or a new product, we are more than happy to help.

Response from Pool Supply UnlimitedAug 24, 2023

Hi Ron, We are very sorry for the inconvenience this has caused. Our company charged you the $327.04 in USD, we use a third part to do any out of country transactions called Zonos. They do update their exchange rate in real time, if you have any questions about their exchange rate please visit their website, www.zonos.com.

Response from Pool Supply UnlimitedJul 31, 2023

Hi Craig, We are very sorry for inconvenience this has caused. You ordered you O-ring and did not give us a chance to process through our system. Once it was processed you would have received an email letting you know when the delivery date was. You order was cancelled within the two hours of purchase, and we did send an email to keep you updated, sometimes our emails unfortunately go to customers spam folders. We are sorry we could not help you get what you needed at this time; we hope you have a great rest of your summer.

Response from Pool Supply UnlimitedJul 19, 2023

Hi Kelvin, We are very sorry for the inconvenience. The item you ordered unfortunately is on a national back order. You asked to cancel your order two weeks ago, we canceled the order when you requested but we failed to communicate with you. We are sorry for not keeping you updated. Again, we apologize for the inconvenience this has caused and hope you have a great rest of your Summer.

Response from Pool Supply UnlimitedJul 6, 2023

Hi, we are very sorry for the experience you had. Due to the nature of what was wrong with the product our customer support team member assumed we couldn't do anything. We are very sorry about this, usually when this type of thing happens it must go through the shipping company because it was broken in shipment, and since you bought your product two years ago you are out of the window for that. We have brought this up with our claims department and they have reached out to you to go through warranty. We hope we can get this problem solved and get your product working. Again, we are sorry for the frustration and inconvenience this has caused.

Response from Pool Supply UnlimitedJun 20, 2023

Hi Justine, We are very sorry for all the inconveniences this has caused. When you initially put in your order, we did send a drop ship email the following morning. When you asked the estimated ship date, we gave you one and that is the date it shipped out. We are sorry it was not sooner; we try to get every order out as soon as we can. We are very sorry for the inconvenience of not being able to get someone on the phone, but our customer service team did respond and update as soon as you emailed in and as soon as they got updated on the situation. It looks like this afternoon you were updated of a new order being placed. If you have any further questions, please contact our customer service team. Again, we apologize for the inconvenience this has caused.

Response from Pool Supply UnlimitedJun 23, 2023

We are sorry the product came and did not work. Unfortunately as our customer service team explained once a product is installed it cannot be returned, https://www.poolsupplyunlimited.com/faq. We encourage our customers to contact the manufacture to help with troubleshooting and warranty if needed. We did reach out to AquaCal and described the problems you are having. Per AquaCal: check the display fuse and power in fuse on the 16084 power module.

Response from Pool Supply UnlimitedJun 20, 2023

Hi Jacob, We are very sorry for the poor service you received. Unfortunately our system flagged you as possible fraud. As an e-commerace business fraud is very common we have to take every step possible to prevent it. When looking at your order history it looks like there is no history of you calling to get it straightened out, we dropped the ball. We are very sorry this happened, and for the inconvenience it has caused. We would like to make this right, if you have not purchased a new one please contact our customer service department to help you purchase one.