Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedAug 7, 2023

We’re so glad you had a good experience with our customer service team! Our apologies you were not happy with the checkout process. We use a third-party solution to power our international checkout for all non-US customers. This allows us to serve customers around the world. Unfortunately, we cannot control what currency this provider displays at checkout. We hope despite this hiccup you will visit us again for your pool supply needs!

Response from Pool Supply UnlimitedJul 20, 2023

Hi Dennis, Due to the limited information I cannot give you that information but once your order is processed you will receive an email with updated information.

Response from Pool Supply UnlimitedJul 13, 2023

Hi Paul, We are sorry for the inconvenience this has caused. Our system did not catch that you were charged both a flat rate and standard rate. We have sent this to our refunds department and you should recieve an email and credit shortly. Thank you!

Response from Pool Supply UnlimitedJul 11, 2023

Hi Angela, We are very sorry for the poor experience you had. If your product is missing parts, please contact our customer service team and they will be able to help you. Unfortunately, due to the limited amount of information given we cannot look up your order to provide more information. We do put the instructions we receive from the manufacturer in the box, if you need help installing your product it is best to reach out to the manufacturer directly or you can call our customer service team and they can try to help you. If you are dissatisfied with the product and would like to return it, you can fill out our return form and buy a new box. The return form can be found here : https://poolsupplyunlimited.poolreturns.com/. If you have any further questions, please contact our customer service team. Thank you.

Response from Pool Supply UnlimitedJul 5, 2023

Thank you for the review! We understand some part numbers from manufacturers can be tricky, we are so glad to hear our website had a clear description for you to be able to pick out the correct part. Please let us know if you have any questions in the future!