Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Response from Pool Supply UnlimitedApr 15, 2025

We want to offer our sincerest apologies for the experience you’ve had with your recent order. We understand how frustrating and disappointing this situation has been, and we take full responsibility for the confusion and delay you encountered. Due to a system error, your order was unfortunately never processed or shipped. This mistake should have been caught much earlier, and we deeply regret that it was not addressed properly despite your follow-ups. We truly appreciate your patience and persistence in bringing it to our attention. After reviewing your account, we do see that your refund has been processed. You should see the credit reflected on your original payment method shortly, if not already. We understand how the lack of communication and delay in resolving this issue may have led you to question our integrity, and for that, we are truly sorry. Please know this is not reflective of the level of service we strive to provide, and we are taking steps internally to prevent issues like this from happening again. If there’s anything more we can do to make this right, please don’t hesitate to let us know.

Response from Pool Supply UnlimitedApr 3, 2025

This is not how we do business, and we sincerely apologize for the experience you had. We are very sorry that you tried calling multiple times without a response—this is not the standard we aim to uphold, and we completely understand your frustration. You’re right—we need to work on some things, and we truly appreciate you bringing this to our attention. Your feedback highlights areas where we must improve, and we are using this as a learning experience to enhance our communication and order transparency moving forward. We regret that we were unable to meet your expectations, especially for such an important occasion. If there is anything we can do to help, please reach out to us. Again, we are very sorry for the frustration this caused.

Response from Pool Supply UnlimitedMar 10, 2025

Hello Jude, We're sorry to hear about your frustration. We’d love to assist you, but we’re unable to locate an order matching the details in your review. The only order we found under your name is for three pieces of tile, which does not include a housing. If you have additional order details, such as an order number or different contact information associated with the purchase, we’d be happy to look into this further and find a solution. Please reach out to our customer service team so we can assist you directly. We appreciate your time and hope to resolve this for you.

Response from Pool Supply UnlimitedFeb 21, 2025

We're sorry to hear about your experience. We would love to make this right, but unfortunately, we are unable to do so due to the limited information provided. Please reach out to our customer service team with your order details, and we’ll be happy to assist you as soon as possible. Thank you!

Response from Pool Supply UnlimitedOct 23, 2024

We’re truly sorry to hear about your experience and the issues with your product. We understand how frustrating this can be, especially with the wait for a replacement. Unfortunately, we’re having trouble locating your order in our system with the little information given. We’re committed to making this right and hope to resolve the issue to your satisfaction. Thank you for bringing this to our attention, and we hope to regain your trust in the future.

Response from Pool Supply UnlimitedOct 5, 2024

We sincerely apologize for the inconvenience you've experienced. Unfortunately, we weren’t able to locate any previous emails from you, but we are eager to assist. Please contact us directly at [email protected], and we’ll promptly help with your order, including providing tracking information and addressing any other concerns. Thank you for your patience, and we look forward to resolving this for you! Updated response: Hi Fred, We’ve located your order and wanted to let you know that we attempted to contact you via email on 9/17, 9/18, 9/21, and 9/23. Sometimes, our emails end up in spam folders, so please check there for any missed messages. Unfortunately, since we didn’t receive a response, we had to cancel your order and have issued a refund. If you have any questions or need further assistance, please feel free to reach out. We’re here to help!

Response from Pool Supply UnlimitedOct 1, 2024

Thank you for your feedback. We're sorry to hear about your experience with the product. Unfortunately, once a product is installed, the warranty is handled directly by the manufacturer. We sent the instructions on how to contact them for assistance. If you're having trouble getting in touch with the manufacturer, please let us know—we’re here to help in any way we can.

Response from Pool Supply UnlimitedAug 29, 2024

We apologize for your recent experience and understand your frustration. Unfortunately, the item you ordered was a special order, which carries restocking fees from the vendor. We're genuinely sorry that we didn't provide the level of service you deserved, and we're addressing this issue internally to ensure it doesn't happen again. Please let us know if there's anything we can do to help make this right. We're committed to improving and would appreciate the opportunity to assist you further.