Steve
Fast and accurate delivery
Fast and accurate delivery Constant communication and will order from them for all my pool needs
Response from Pool Supply UnlimitedJun 11, 2024
Thank you for your review!

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 252 reviews with 5 stars · Clear filters
Steve
Fast and accurate delivery Constant communication and will order from them for all my pool needs
Response from Pool Supply UnlimitedJun 11, 2024
Thank you for your review!
G.A. C.
Wanted to update this review, got a call from the customer support team and they resolved all issues, for the record I have ordered from these guys 3 times and this is the first time I have ever had any issues. I would order from them again. On 6/2/2024 Ordered 10 Waterco 2" 50mm Socket PVC Sweep Elbow 90 Degree | White | Pressure Rated for $16.29 each. On 6/6/2024 received 10 WaterWay 411-9130 Sweep. 90 Degree 2" SKT X 2" SKT which cost $7.29 (you can get these elsewhere for $4.20 each). The company charged me $64.35 to ship a 5 lbs package from "the Texas Warehouse" to Virginia. Actual shipping label was from EFBE Inc in Saginaw MI Can't get a straight answer from them on when they are shipping the correct part, the online chat doesn't work and I get voicemail every time I call. I figured out this is just an e-commerce company with no real backend warehouse. My total bill was $237, the actual product that was shipped has a market value of $40. They claim they reached out to resolve, the only thing I have received is a request for pictures of the product. Begin forwarded message: From: Pool Supply Unlimited Subject: We have Received Your RMA Request for Order 30293XXX Date: June 7, 2024 at 11:55:45 PM EDT To: Disappointed Customer Thank you for filling out our Return Merchandise Form. We will review the details you submitted and get back to you within 48 hours. Today is 6/12, I haven’t heard anything from the company. Will call Credit Card company to challenge charges if I don't hear from them today. Thanks for stopping by EFBE Inc, parent company of backyard recreation virtual stores on several e-commerce platforms. The websites supply pool owners, potential pool owners, and anyone interested in swimming pools the opportunity to learn about and purchase swimming products and supplies. .
Response from Pool Supply UnlimitedJun 11, 2024
We apologize for the inconvenience you've experienced with your recent order. We're truly sorry for the issues that occurred and are committed to resolving this matter promptly. Unfortunately, our system encountered an error with your order, resulting in the shipment of incorrect products. We understand the frustration this has caused and sincerely regret the oversight. Our customer service representative has made multiple attempts to reach out to you to inform you of this error but was unable to make contact. Please check your email for our messages. The product was shipped from our supplier in Michigan, as we do not have all our products in stock at our warehouse. However, we strive to maintain a wide inventory to meet our customers' needs as efficiently as possible. We are currently working diligently to correct this issue and ensure the correct Waterco 2" 50mm Socket PVC Sweep Elbow 90 Degree parts are shipped to you as soon as possible or a full refund whichever you choose. We apologize for the confusion regarding the shipping details and the challenges you faced with our online chat and phone support. We strive to maintain transparency and provide high-quality service to our customers. Your feedback is invaluable, and we are taking steps to improve our communication channels and support services.
Rebecca W.
Always the best price and quality.
Response from Pool Supply UnlimitedJun 5, 2024
Thank you for your review!
Ruben N.
Found the item I needed at a competitive price and received in a timely manner.
Response from Pool Supply UnlimitedJun 4, 2024
Thank you for your review!
Tab G.
The ordering process was easy and fast. The product arrived on time and in excellent shape.
Response from Pool Supply UnlimitedJun 4, 2024
Thank you for your review!
Eric A.
Arrived on time and in great shape!
Response from Pool Supply UnlimitedMay 30, 2024
Thank you for your review!
Cyndi H.
Good prices, good products!
Response from Pool Supply UnlimitedMay 30, 2024
Thank you for your review!
Pavla J.
Ordering from Pool Supply Unlimited was easy! They also helped me with out tax exempt on timely manner. We received the supply very quickly and that was really appreciated.
Response from Pool Supply UnlimitedMay 30, 2024
Thank you for your review, we are so glad to hear our team was able to help you!