Pool Supply UnlimitedReviews of poolsupplyunlimited.com

DO NOT BUY FROM POOL SUPPLY UNLIMITED! I ordered a $300 salt cell part, was charged immediately and paid another $22 for UPS delivery. 2 weeks later, no product. No one answers the phone, and the auto-reply email said: "Our goal is to reply within 336-528 hours so you can better plan your swim season." For real!! Stay away from them!

I do not recommend this company. Poor customer service, no follow up at all. You have to call like 20x for someone to actually pick up the phone. I ordered a pool 2 months ago. I received no shipment confirmation when it was shipped back in May, pool was sent back to the warehouse because freight company somehow had the wrong number for me so they were not able to set up delivery. I had to reach out directly to Blue Wave Products CEO to get my pool and resolve the issue that Pool Supply Unlimited could not resolve. As the dealer they should have been on top of this situation...i received shipment confirmation once the pool had already made it back to the warehouse. Had they sent shipping information out on time or followed up on my order perhaps this could have been avoided. I spent hours reaching out to UPS, Pool Supply, and Blue Wave. No one ever bothered to call me back from Pool Supply with updates or resolution. When I called the customer service rep he blames Coronavirus.. no we can't blame everything on Coronavirus. Beware of their poor practices

O bought Aquarobot Breeze , its doesn't work, poor quality, I called to the seller, no support, nothing, they told call to the factory, but factory do nothing, my pool green, robot is broken, only loose $400, ion this time its one month like the problem is.

I purchased an expensive pool cleaner, advertised to be able to sweep leaves from the floor of my in ground pool. I tried it once and it failed miserably. Clearly it was mis-advertised. I contacted Pool Supply and they informed that "we're a reseller" and would never accept any return once the box was opened the device was used, even once. They were quiet abrupt as well, as if I should know better to even request. I spoke with multiple mangers and service people including Jesus Romero and Tauro Suarez. I even had approval from the manufacturer to accept it back if Pool Supply would first refund. They again refused An awful company and I will never do business with them again !!

Ordered a pool light and controller from Pool Supply. A 12v light was shipped vs. 120v and when it was installed the amount of electrical current fried the light and controller. The light was supposed to be replaced as was the controller. They already had my payment and promised to fix the situation and they never did. I never received a credit to my credit card ($700+) and I paid an electrician to install the new components which I am out that money as well. Individuals need to know pool supply is a middleman, if you have issues they must fight the actually supplier who ships to you. Trust me when I say they do not fight hard. Because I am out of state I must now take them to court to get this resolved. I hope the judge considers all of my expenses for their mistake. They are supposed to be the “pool professionals” but buyer beware!