Pool Supply UnlimitedReviews of poolsupplyunlimited.com

Pool Supply unlimited have got to be notorious for selling reconditioned used equipment as new had trouble with salt generator only to find out it had been messed with before I received it unbelievable. Service and trying to contact them is almost impossible your lucky to get seven days warranty never mind seven years all I can say is if you want to get ripped off buy from them. They got me good buyer be ware

Bought a grundfos recirculating pump for my hot tub. Took 2 weeks to ship and pump housing was damaged. Notified Pool Supply Unlimited and was given a return label to print out. Two weeks later, I received a second pump. This time the pump electrical connection box was cracked and a wire insulation was cut. I notified Pool Supply Unlimited again of the problem including pictures. No response from them. Sent another email and after 10 days I was told that they were researching a solution. Someone finally called but proceeded to talk about the problem with another order. The customer service person looked up my pump order and said they could send out another pump. I told him that I could not wait another 2 weeks to get another pump since I didn’t want my hot tub to freeze up. I told him that I would use an old pump cover and shrink tubing to fix the damage so that I could get my hot tub in operation and prevent freezing. Customer service informed me that I was accepting the order as is and there was nothing for them to offer. I thought that a partial refund was in order but they said that they could only replace the pump. So their remedy was for me to wait 2 more weeks for a third pump meanwhile my hot tub freezes up and I then have major issues. I think not. This company has the worst customer service and are not the sharpest knives in the drawer. They tried to blame shipping company for the damage wiring, which was cut. It clearly came from the factory that way or Pool Supply Unlimited was selling seconds, returned or reconditioned product as new. Truly disappointed. I will never buy anything from them.

We purchased Raypak E3T Electric Heater that stop working after one week of use. Tried contacting Pool Supply Unlimited to help with warranty on heater. As the company Raypak does not deal with residents directly. No help at all. We contacted warranty service provider as Raypak indicated which is over 100 miles away and we have to pay $100 trip charge twice to get any help with heater for repair and warranty. Pool Supply should contact Raypak for us and Raypak should send serivice provider free of charge.

I purchase from POOLSUPPLY UNLIMITED a Water Tech Pool Blaster Spa Vac and Seaklear Tile Cleaner on 07/06/2021 and the Pool vac showed up a week later and was retape & used package and parts missing. The Cleaner has never showed up. I emailed 5 times and called 6 times and as of 09/28/21 no one has called back or help me get my items. This is the worst company I have never dealt with don’t waste your money.

The filter way "delayed" by a month from their supplier, but not back-ordered. Then when it did come, they sent me the wrong one. They sent the 75 sq ft filter instead. I emailed and called them for three weeks and they never picked up the phone nor answered my emails. It wasn't until I submitted a charge back with my credit card company did they provide me a RMA and instructions to return the filter.

Ordered pool chairs....we received no other communication from this company other than them charging my card approx $1500.00. I emailed/called many times to make contact and ended up having to have the Visa Fraud/Dispute department investigate the charge. I later cancelled the order and actually received the cancellation confirmation from this company....never got my money back though. Stay away from this company...they steal your money!

Don’t order from this company , this has been a nightmare when it shouldn’t have to be so difficult , they sent me a part that doesn’t work and is faulty and now refusing to send me details to send it back for a refund telling me to contact the manufacturer which there is no details who the manufacture is. This interaction has been a horrible experience and I should have read the reviews 1st I should have known better . Now I maybe be out $521 dollars .DONT ORDER FROM THEM .

I ordered on May 17th, and immediately received an email that they would send tracking info when the pool shipped. June 1st, I called and left a Voice mail and sent an email. The Voice mail was never returned. The email was returned 5 days later and told me my order would take another 6-8 weeks to arrive. I stated that was unacceptable and he gave me a number to call. I called that number and the lady could not find my order. Left another voice mail, it is 3 days later and still no return call. Cancelled the order through my bank today.