Polesworth GarageReviews of polesworth-garage.com

Had my car breakdown and after being towed to Polesworth Garage the staff informed me that the car was probable not worth repairing. The very help full lady at the service garage arrange a courtesy can and suggested I look at the forecourt in the town. On arrival I was greeted by a very helpful Matthew who help us find a suitable car. On completion of the paper work and collecting the car I was very happy with the service given and also the whole experience was made as painless as possible. I was kept up to date on the progress and have a nice newer car.

Went to polesworth garage today ,wasn’t sure what I was looking for but I wasn’t disappointed with the choice . I spotted a Nissan juke more or less instantly that I was very drawn to. I was approached by mark and he instantly gave me all of the information that I was looking for the service we received was excellent and I would definitely recommend polesworth garage and indeed mark to all of my family and friends. Thanks mark x

Would give 0 stars if I could. Terrible communication, never told me they didn’t have the logbook until I asked and assumed I’d be ok buying it without it present at time of sale, spent £27k and was offered a hand written receipt? Had to chase and chase. Said they were going to service it. But “forgot filters in another bag” lied about brake fluid change. While they had the car back, decided to race my car around on test drive hitting 76mph in a 40mph? Not even an apology. Promised call backs that never came. Martin the operations manager wasn’t even bothered. Rude. Had an issue with the car from Only a few days of having it, was intermittent but they had it for a week and couldn’t find out what it was, but had plenty of videos of it doing, since taking it to BMW they had it 1 day and has been diagnosed and having it fixed by people that know how to work with cars it’s been fine. There warranty is not to be trusted and worthless! This will be going further. Complaints sent to both Nissan and Suzuki with the evidence I have. Please think twice about using this place for your own sake. (Pics on google review) and journey with speeding, also point to note there were to different test drives where car was treated like this, I have attached only one)

Collected my new car today 03/03/25. All members of staff were really helpful and greeted me with a smile. I didn’t feel pressured by them at all to order/buy a car, like you do at some garages! When Rodney Ashworth (sales executive) did the handover at the end, he was really helpful and answered all my questions. He even let me choose my number plate from a list of new number plates! Which I felt was a nice touch. Thank you ever so much Rod.

Would give zero stars if I could. Stay clear of Sam Dunk and Travis Williams, both are compulsive liars. Advertisement for the car had false information.

I very recently brought a car from Polesworth Garage and was looked after from start to finish. Paul Massam is a patient, kind and honest sales executive who works at this garage and without him going above and beyond for me, I’d have given up. I would highly recommend this place and I will definitely be going back in a few years to swap my Nissan.

Purchased vehicle from Polesworth Garge. Dealt with Matt from sales Excellent service all round thanks. Been having vehicles for Polesworth Garge for many years and always had excellent service.

I have just purchased my 1st car on finance at Polesworth Garage. Paul was great and helped me a great deal as I was unfamiliar with the process. He answered any questions I had very quickly and was on hand to greet me whenever I went down to see him Everything was completed with the purchase with no fuss and I felt looked after by Paul. Loving my new car so thank you Polesworth Garage and especially you Paul.