Ian E.
Two tin cans and some wet string
Terrible communications; attempts to fit used parts to a newly purchased car after they messed up servicing it. I had to threaten to reject the car, two months into a FOUR-month saga, before they actually decided to order new parts. Seriously, SERIOUSLY terrible communications; I had constant promises of regular updates, but only ever got an update after calling/emailing them, and even that would be several days later. I did get a nice courtesy car. This garage used to be listed on Trustpilot, with some terrible reviews - but mysteriously vanished. Hmmmm.