Pokémon Center is the official site for Pokémon shopping, featuring original items such as plush, clothing, figures, Pokémon TCG trading cards, and more.
The Pokemon Company International, Inc. (pokemoncenter.com) has 126 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Shahbaz K.
Absolute RUBBISH site, criminally inoperable. They do NOT accept any Canadian payment methods, I am surprised this bullshit site even bothers operating. It looks like their API blocks any payment methods including Apple pay, Paypal and credit cards from Canada. There is no workaround.
Alexander K.
Customer service is horrible, their website has so many issues. Tried getting product from the pre order, had to go through queue 3 times separately, had the items in my cart 3 separate times, failed to finish the order three times, I tried using multiple cards, clearing cache, signed into an account, tried different browsers, confirmed email address, my billing address, and everything. Nothing helped, waited a total of 3-4 hours to get nothing. They need to fix their service/site. 10/10 gave up on this horrible site. Customer service doesn't help, our listen. IF you can even get ahold of them, they just repeat the same thing over and over, or just end the chat themselves. What happened to quality and care? Not pokemon.
Stephen P.
Terrible service. Returned a card nearly 12 months ago after a tedious proof of purchase routine and I have not had an update since. They are now ignoring follow up emails.
kelsey R.
The website is trash. I’ve tried to place an order 15 times. It always says where’s something wrong. Looked at their help thing and it said that’s common. To try a different computer. So I did. To try a different card, so I did. To make sure my shipping and billing addresses were perfect. I did. It took an authorization for the payment 15 times lol. So there’s nothing wrong with my card. The charges will just fall off later. So I tried contacting them via chat. Went from 15th in line to 7th over an hour, then to 17th somehow
Matthew B.
AWFUL WEBSITE!!!!!!!!! You know what isn't fun? Not being able to purchase something when there's a new drop on the website. "Oops! Something’s gone wrong. Let’s get you back on track, Trainer." OH OKAY I GUESS ILL JUST GO STRAIGHT TO THE BACK OF THE QUEUE THAT IVE JUST BEEN SAT IN FOR AN HOUR ALREADY. Truly awful website that prevents the real customers who want to purchase something. But instead they spend too much time trying to prevent bots, it's damaging to real customers. I think it's time the Pokemon Centre came up with a better way of distributing stock to customers. tldr, don't bother trying to order from the website, it's literally impossible. OH! And dont even THINK to contact customer support to help. You'll be met with a stubborn bot, then if yoiu do manage to get through to someone, it's nothing but copy and paste replies "Sorry I've exhausted all options to help you, goodbye" /RANT/
Ryan C.
If i could give 0 i would. Got through early and thinking i might get something this time... oh no error the blocked. What a load of crap this website is. Pokemon will never be the same. Scalpers have ruined the game and you do NOTHING
Megan T.
this website suck s
Lewis E.
Absolutely disgusting! Brought to the attention SO many counterfeit packs of Pokémon cards being sold online and they don’t care. No action or investigation being taken! Appalling service! You should be ashamed!
