The Pokemon Company International, Inc.Reviews of pokemoncenter.com

Eine Metallkarte mit Rostflecken und eine defekte normale Pokemon Karte. Der Support antwortete schnell und ich sollte die Karten einsenden. Die Karten wurden dann am 27.10.2023 zugstellt. Seitdem erhalte ich auf Anfragen keinerlei Rückmeldung. Ich bin extrem enttäuscht. So etwas habe ich noch nicht erlebt. Aus meiner Sicht ist das schon stark betrügerisch.

Bait and switch, lured me in with the promise of a gray felt hat pikachu with purchase, and then sent me a damaged pikachu card that was folded in half. Refused to send replacement. Absolutely horrible service and felt like I got scammed. Will never order again. Order P0022069396

1 Ultra premium Box gekauft . Nur 1 Hit in einer ganzen Box die 180€ kostet . Reine abzocke . Nicht besser wie EA mit ihren packs . Man sollte euch verbieten . War noch nie so sauer und enttäuscht. Schämt euch. Bei einem Hit ist das Bild sonst wo und nicht in der Mitte . Das sowas erlaubt wird 🤬🤬🤬🤬

Pokemon has proven time and time again they don't care about their fans and all that matters is profit. The company has been around for more than 2 decades and their bot countermeasures are an absolute joke. They have no problem catering to scalpers who exploit fans by using bots because a sale is a sale.

FAULTY PRODUCTS WITH GOOD HITS REMOVED! As per another persons review below, correct in saying the replies you get from pokemon are cut & paste & almost sarcastic! Rude & unhelpful. Truly disgusting the way you treat your consumers when they bring something to your attention that's clearly a factory production process fault that takes away the chance of you getting a holo or better in some packs. Obviously they don't want to admit it & fob you off & then block you when you say your going to seek legal advice. Your a huge company pokemon, but when your so unhelpful & condescending to your customers who have been loyal to your products for years then i will take the faulty product issue & the live evidence to someone who will make you listen. I've gathered many live recordings of opening factory sealed cases of factory sealed products that clearly show the rip off products, your extra 2nd energy card you get in lots of evolving skies booster packs instead of holo card or better when you get the indicated hit code card from this particular series. 10 game cards 1 energy per pack is your advertising statement. We'll your very mistaken. Faulty not as described products with multiple proof of this & proof of huge purchases! You think they would of just said we are sorry about this fault & go out of their way to reimburse the customer due to evidence gathered. The so called "agents" lol at pokemon support do everything they can to pass the problems off on other suppliers? Why its your factory sealed products pokemon? Did your "agents" lol not get any training in business trading comon sense? If the products are in factory sealed cases with factory sealed upc's inside & then factory sealed evolving skies booster packs inside those! Where do you think this fault incurred? It's not rocket science. I will not be treated like this by these so called pokemon "agents" more like zombies that can't see the bigger picture. So much social media now for people to show how bad companies & products are to many millions of people / pokemon consumers around the world. You really kicked the hornets nest with me now. I'm disgusted at the way you handle customer issues & treated me. I will escalate this issue until I get justice in form of an apology for being unhelpful / sarcastic & also my product reimbursement of packs that don't contain faults & also a 100% "honest random chance" of getting holo or better cards inside! This has been going on for some time now. Due to the process of escalating I have not uploaded any proof videos to social media yet! That shows unequivocal evidence of this pokemon factory production fault in alot of evolving skies tcg booster packs. But at some point in the future once I'm sure it won't impede or affect the process I'm taking further, I will for the masses to see. I didn't intend on doing all of this but you can see why from this review. Consumers be warned if you have a problem with pokemon you will get NO help just pointless reply emails with no resolution or acceptance to their fault. Greedy greedy company! Spend some of that money on consumer rights & customer service training for your "agents" Horrible experience to be totally honest. Also take a look at all normal trust pilot reviews for most other companies & see the correspondence with reviews customers leave from the companies trying to offer help or resolutions! DO YOU SEE ANY REPLIES OR CORRESPONDENCE WITH HELP FROM POKEMON ON ANY REVIEWS TO THEIR CUSTOMERS?.....NO! It shows what they think of their customers they got no time or intrest in helping any of us. After all at this point they got your money 💰 👎❌️

Sent them return, got email they got my parcel and in up to 2 weeks i ll be refunded, 15 days and still nothing and on support they just create ticket for some team to solve it and no one reached for couple days now, they just dont care, not willing to help while on chat, clear scam, contacted my bank already to sort this as they are useless

Terrible customer support. Ordered an item a few months ago, said shipped 48 tue, still not here on the sat. Xistomer support was not intrested in helping and even said its my fault! Won't be using again

One of the item I ordered was damaged (I paid for shipping also). I contacted customer service and provided them with all the details and pictures, at first they didn't want to do anything. When I threatened to have my credit card provider cancel the transaction, they suggested a 10% promo code but for more pictures of the other non related items, they managed to find a way to avoid honoring legal minimum warranty. I will not buy anything from them again and I do not recommend buying from them