PluxyReviews of pluxy.co

Tried to request a refund because it damaged my skin and company is not responding to my request.

I ordered this product on August 9th, and it is now August 28th. I have yet to get any sort of confirmation that my product has shipped. Customer service is not replying to me. They have taken my money and I am concerned that I am being ripped off. Since this post, I have been contacted by Pluxy and was quickly given a refund.

I'm sure this product works great for some, but for me it was like a little torture device. I tried it several times, watched videos, etc. One of my facial moles got caught in it and bled. It left red irritated skin and it was painful to use, especially the soft fine facial hair. I've tried for almost a week to get return instructions, and no one will respond to my messages sent to customer service. So, unless you are 100% sure that you will buy, endure the pain and not return it, don't buy it, their customer service is terrible. No phone contact #, only e-mail. The email response I got initially was an AI response promising they would contact me with instructions. I'm not happy with their attention to customer satisfaction.

My original review is below. After leaving the review they reached out to me and came up with a workable, less costly solution for me to return the product. That I greatly appreciated. So I raised it from 1 star to 3 stars. But still, I feel they would hot have made it right it I had not posted the negative review. I appreciate them working with me but feel they still have a lot of improvement to implement in their customer service. Original review is below. Thanks. ---------------------------------------------------------- I saw the video ad so many times on YouTube and it made it look so good! So, I gave it a try. I was so excited and sure it would work. However, it is not a simple tool to use. Every time I tried, according to the directions in a video tutorial, it seemed to partially cut the hair, not take it from the roots. I tried it several times after also watching a few different videos, so finally decided to just stick with a tweezer. Before purchasing they were always so quick to reply to text and email. No more! They said to email that you want to return the product and wait till you hear from them before returning. I have been waiting and waiting and there is no reply from them. I am truly sorry I made this purchase and will think again before purchasing from a company without a customer service phone number!

DO NOT BUY THIS!!!! I wished I would have read more reviews about this product! It is so painful and doesnt even remove the hair. The sound is terrifying and loud! I am going to pack it up and send it back!!!

Cut up my face and did not remove any hair. Have to pay to ship back to US and only get 30% back of what I paid. Its a scam and very unhappy with the product.

Update 24/08: I have now had a refund issued by the company. Took photos of the item and provided the tracking number to them (incase that helps others looking to return this item). Two stars is solely for better customer service after posting this review. Update 22/08: Have now had an email response and have sent the item back to the US. Now await refund when item is received back. Wish I had read these reviews before I purchased this product. Similar to others, I was drawn in by the advertising on socials and purchased this. Again, as with other people, I have found it difficult to use and it is far too easy to nip your skin (especially on your chin, the very place most of us will want to use this device) - resulting in painful and unsightly raw skin. I have used other epilating and hair removal devices before and not had issues like this. Despite having emailed Pluxy twice asking for refund instructions and to return the item, I have had no response. Regret purchase wholeheartedly and another lesson learned not to purchase products from unverified retailers. I am based in the UK so there is the added issue of returning to the US, if I ever get a response from the company.

Terrible product!! Paid £57 for a product that nips my skin and make it very sore. It is also noisy (as other reviewers have pointed out). I have tried using the product 3 times, following the instructions, but each time I have ended up with a sore face, and having to cover it up with make up, if going out. It's been a total waste of my money. I wish I could send it back and get a refund - but it was purchased end of June 2024, so doubt the company would take it back.