Aasiya B.
DO NOT ORDER FROM THIS PLACE!!!!!!!!!
I went against my better judgement and ignored the bad reviews and ordered a facial epilator recently! Anyway it’s safe to say that all the bad reviews are in fact TRUE! They delivered my order to the completely wrong address! And when I contacted customer service they are absolutely APPALLING they don’t respond and eventually when they do they ask u over and over again for unnecessary information which had already been provided MULTIPLE times before.. I contacted them literally on Instagram and everywhere else and they did not bother or were extremely unhelpful! They just sent me round and round in circles!! I am still in the middle of trying to sort this out with absolutely no luck so far! Let this be a warning this companies customer service is atrocious and to top it off I have no idea where my parcel is either!!! DO NOT ORDER FROM THIS PLACE AND SAVE TOURSELF THE HASSLE!!!!!
Response from PluxySep 10, 2024
Hi Aasiya, we're truly sorry to hear about your experience. We completely understand your frustration. This is not the kind of experience we want you to have with us and we want to make it right. We have already reached out to you directly to offer our assistance, and I want to assure you that we are fully committed to resolving your concern as quickly and smoothly as possible. Your satisfaction is important to us, and we’re here to make things right. Thank you for bringing this to our attention, and we look forward to hearing from you.




