PluxyReviews of pluxy.co

Response from PluxyJun 13, 2025

Hi Jill, Thank you for sharing your feedback. We're sorry to hear about your experience. We completely understand how frustrating it must feel not only to be disappointed with the product but also to feel like you haven’t been heard — that’s never the experience we want for our customers. We want to gently reassure you that we have responded to your message and are currently waiting to hear back from you so we can assist further. We’re fully committed to making this right for you and ensuring the return process is as smooth as possible. If you haven’t seen our reply, please check your spam or junk folder just in case it landed there. That said, you are very important to us, and we’re here to fully resolve this for you.

Response from PluxyJun 12, 2025

Hi Dawn, Thank you so much for taking the time to share your experience! We’re sorry to hear that you had an issue with your large epilator, but we’re so glad our team was able to resolve it quickly for you. It means a lot to us to hear that you love the epilators and that you felt supported throughout the process. We truly appreciate your kind words and your trust in us—we’re always here to help if you ever need anything in the future!

Response from PluxyJun 12, 2025

Hi Bobbi, We’re truly sorry to hear about your experience and the frustration it has caused—we understand how disappointing this must be, especially after giving the product multiple tries. Please know that your feedback is being taken seriously. We are fully committed to making this right for you. One of our customer support agents has proactively reached out to you via email to offer assistance and help resolve this matter as quickly as possible. We also apologize sincerely for the difficulty you've had in reaching us. We understand how important timely support is, and we’re working hard to improve our response times and communication. Your experience does not reflect the level of care we aim to provide, and we genuinely appreciate you bringing these issues to our attention. Thank you again for your feedback—we value every opportunity to improve and are here to support you.

Response from PluxyJun 11, 2025

Hi Connie, Thank you so much for your kind words! We're thrilled to hear that placing your order was smooth and hassle-free—that’s exactly the experience we aim to provide. If you ever have any questions or need assistance in the future, we’re always here to help. Enjoy your Pluxy!

Response from PluxyJun 11, 2025

Hi Cheri, Thank you so much for sharing your feedback. We're truly sorry to hear about the trouble you've had reaching us—we completely understand how frustrating that must be. Please rest assured that we are fully committed to resolving this for you. One of our customer support agents has already reached out to you via the email address associated with your order and offered assistance with your request. If you haven’t seen the message yet, it may have landed in your spam or promotions folder, so please feel free to check there just in case. We're here to help, and we’ll make sure the return process is as smooth as possible from here on. Thank you again for your patience, and we truly appreciate the kind words about your experience with Pluxy!

Response from PluxyJun 11, 2025

Hi J, Thank you for bringing this to our attention. We're very sorry to hear about the difficulty you've experienced. We want to make things right and are fully committed to resolving this matter for you. However, we weren’t able to verify your order details based on the information provided in your review. When you have a moment, could you please send us an email at [email protected] with your order number? Once we have that, we’ll look into this right away and do everything we can to get this sorted for you as quickly as possible. Thank you again for your patience—we’re here to help and truly appreciate the opportunity to make this right.

Response from PluxyJun 10, 2025

Hi Margarita, Thank you for bringing this to our attention. We sincerely apologize for the delay in responding to your messages. Your comfort and well-being are very important to us, and we’re genuinely concerned to learn that you had an allergic reaction. Unfortunately, we weren’t able to locate your order details based on your review. Could you please email us at [email protected] with your order number and the email address used at checkout? This will help us quickly find your order and provide the assistance you need. Rest assured that we are fully committed to resolving this matter for you as quickly and smoothly as possible. Thank you for bringing this to our attention, and we look forward to assisting you directly.

Response from PluxyJun 10, 2025

Hi there, We’re truly sorry to hear about your experience, and we sincerely apologize for the delay in responding to your messages. Your comfort and well-being are very important to us, and we’re genuinely concerned to learn about your experience. Unfortunately, we weren’t able to locate your order details based on your review. Could you please email us at [email protected] with your order number and the email address used at checkout? This will help us quickly find your order and provide the assistance you need. Please rest assured that we are fully committed to resolving this matter for you as quickly and smoothly as possible. Thank you for bringing this to our attention, and we look forward to assisting you directly.