PluxyReviews of pluxy.co

Response from PluxyJun 5, 2025

Hi Jerry, Thank you for taking the time to share your feedback. We're truly sorry to hear that you've been having trouble getting your concerns addressed — that’s not the experience we want for anyone. Please know that we are fully committed to ensuring your concern is resolved. One of our agents has already reached out to you via email to offer direct assistance, and we’ll continue to support you until everything is fully taken care of. We genuinely appreciate your patience and look forward to making this right for you.

Response from PluxyJun 5, 2025

Hi Aileen, Thank you for bringing this to our attention, and we're truly sorry for the frustration you've experienced. This is certainly not the experience we want for any of our customers. We understand how upsetting it must be to feel like your messages aren't getting through, and we want to make things right as quickly as possible. Please send us an email at [email protected] with your order details so we can look into this and assist you further. At Pluxy, we're fully committed to ensuring every concern is resolved with care and urgency. We truly appreciate your patience and are here to help you every step of the way.

Response from PluxyJun 3, 2025

Hi Joanne, Thank you so much for placing your trust in us! We're so glad to hear that you felt confident in giving Pluxy a try. If you ever have any questions or need tips along the way, we’re always here to help! Wishing you a smooth and happy experience!

Response from PluxyJun 3, 2025

Hi Kristen, Thank you for sharing your feedback, and we're truly sorry to hear about your experience so far. We completely understand how frustrating it must be to feel unheard when you're trying to get support. Please rest assured that one of our agents has already reached out to you via email with return assistance, and we’re here to make this process as smooth as possible for you. We appreciate your patience and are fully committed to resolving this for you. If you haven’t seen our message yet, kindly check your spam or promotions folder just in case it landed there by mistake. Thank you again for bringing this to our attention, and we look forward to helping you.

Response from PluxyJun 2, 2025

Hi Denise, Thank you so much for your honest feedback! While we’re sorry to hear the product wasn’t the right fit for you, we’re really glad our customer service team was able to support you and make things right. Your kind words truly mean a lot, and we appreciate you giving us the opportunity to resolve the situation. If you ever need anything in the future, we’re always here to help.

Response from PluxyJun 2, 2025

Hi Helen, Thank you for your feedback—we truly appreciate you taking the time to share your concerns. We’d like to kindly clarify that we do offer free shipping on orders of $90 USD and above. If your order didn’t meet that threshold, a standard shipping fee would apply. That said, we completely understand how this may have been confusing, and we’re here to help. One of our customer care agents has already reached out to offer further assistance and ensure everything is clarified for you. Please don’t hesitate to reach out if you have any other questions—we’re always happy to help!

Response from PluxyJun 2, 2025

Hi Lori, Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. Please know that we are fully committed to resolving this for you and ensuring your satisfaction. One of our customer care agents has reached out to you directly to assist with your request and help initiate the return process. We truly appreciate your patience and the opportunity to make things right. If there’s anything further we can do in the meantime, please don’t hesitate to let us know.

Response from PluxyJun 2, 2025

Hi Melanie, Thank you so much for your kind words! We're thrilled to hear that your ordering experience was smooth and easy—and we're just as excited for you to try Pluxy! If you have any questions along the way or need support, we’re always here to help. We hope you love your new beauty tool!