Lisa
Didn't do what they said
I ordered a dress more than a month before a wedding I was in and called regularly to check on the status. They said it should be in a few days before the wedding and they would overnight it to me free of charge. They NEVER overnighted it, they priority mailed it which it ended up showing up the day before the wedding so I had no time to make alterations at all. I just wish they would have done what they said they were going to do instead of lying to me!
Response from PSBridal.comJun 13, 2011
Hello Lisa, I just read your review and am sorry you were not happy with the service you received from our company. We do strive to offer the best service possible. With the shipping incident I am sorry they mis shipped the package. We do a very high volume of shipping especially during the spring and summer months and it looks like our shipping dept. made a mistake and did not catch the notes to overnight the dress to you. With close dates every day counts and we apologize for this mishap. Sincerely, Chris@psbridal



