PSBridal.comReviews of plussizebridal.com

I was so excited to find my dream dress for $120 off the price at my local shop. I ordered it the beginning of January and received an order confirmation with no communication from PSB. I emailed and emailed for an approx. shipping date other than the vague "We will ship your order as soon as it is processed. You can now check the status of your order on our home page. Just click the check shipping status" which said I had no account or orders. I was sent this survey for my opinion on my experience, but I still had NO dress! It finally came in May, 2 1/2 weeks before the wedding. To top it all off, when I took it to the seamstress for alterations I discovered that the skirt had 17 panels, each needing their own hem, at a cost of $350! That was more than the dress. Avoid Eden 4026! Needless to say, there was a scramble to find a new dress, lots of tears and stress at an inconvenient time. I wont order from PSB again. I hope their communication gets better...

Just had an exchange with customer service and to my disappointment they will not exchange a pair of shoes that because of design, need to be a 1/2 size larger than I would normally buy. This site might have a great selection of products but use caution when purchasing anything from them on the internet. Their policies are not web shopper friendly.

I ordered 6 dresses from this company. One of my bridesmaids ordered hers in October and just received it today (February 12th). Make sure you have plenty of time when you order them, otherwise they might not make it in time for alterations. I don't know if the designer is slow or what, but 4 and a half months is quite long to wait for a dress. Customer service was prompt and helpful, but they did not give accurate dates. My mom emailed them to see when the dresses would be shipped. The customer service rep said they would arrive 10 days after the shipping date, and no dresses have arrived. It has been 16 days. Make sure you purchase a swatch! The color of my dresses did not look anything like the websites photo. They do mention that the photos may differ, so that was my mistake, but the color is very different. In summary, be prepared to wait a very long time for your dresses!

I have purchased 2 orders. The first one was quite sizeable and was excellent customer service. I sent a couple of emails asking questions and I got responses quite quickly. I was very, very impressed with the company. I was very pleased with the sizes and selections carried for the bigger sizes. Much thanks for that. However, my 2nd order was not as big, just a couple of small items. I had a question regarding the order and sent an email and got no response. Waited a couple of days, (giving a chance in case overly busy) and forwarded the email, still no response. In a few more days I received my order and STILL no response. In fact, to this day, I have still not received a response to my email. And yes, I used the same email address as I did for the first order when I did get a response. That was very very disappointing to me. My last order that I did went to another company! Customer Service is VERY important and customers concerns should not be ignored and/or deleted. Even if I won't like your answer, an answer is better than nothing. Not good.

it took 4 months to get the dress in the mail. called multiple times without getting a return call.

I think it's funny that I'm being asked to review my purchase, when it has yet to be delivered to me, and is over a month late. I have received no information despite sending a few inquiries as to where it might be or when it might come. I need to fly out for the wedding in just over a week. Helllooo? Is anybody out there??? Where is my dress?

The only thing that I can speak to right now is the lack of response from the company. I have tried calling and emailing MANY, MANY times over the last week and no one has gotten back to me. My dress was scheduled to ship last week and I have not heard anything from the company. If someone could please respond to me, it would be great! I would love to write an actual review for the dress that I am hoping will be amazing!!!!

I requested someone to call me in regards to the gown being a size 8, although it is 3 sizes too big, and other stores have informed me that it is not a size 8. I wanted to have a smaller gown shipped or return the one that I have, as the tags are all on it and was never worn. I still would like a refund, if it is at all possible, as I had to purchase another gown from another company, due to the fact nobody called me back.