Customer
Dress arrived when promised. Not sure I would order again.
The dress had 2 sheaths underneath chiffon skirt... not sure why... and they were too tight and had to put a slit in one and let out through hips.
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PSBridal.com (plussizebridal.com) has 232 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 10 reviews with 3 stars · Clear filters
Customer
The dress had 2 sheaths underneath chiffon skirt... not sure why... and they were too tight and had to put a slit in one and let out through hips.
Jade R.
Well, I must say I ordered my dress from plussizebridal because they had a cheaper price than other websites. The one thing that I didn't like was that I was charged an extra $35.00 for a rush cut in which meant that I would recieve my dress within eight weeks and I didn't. I ordered my dress August 9th and did not ship until October 15th. Although I was told that the designer was behind in production. As a consumer I didn't think that I should have been charged that $35.00 rush cut if I wasn't going to recieve my dress during the eight weeks it was promised. All and all, please be patient and order your dress well ahead so that you won't have to worry like me.
Amanda L.
I am giving 3 stars because 3 of the four bridesmaids dresses were here with no issues and all 4 were beautiful. However the last dress was ordered late, probably mid June so we paid the 45 extra to have it rush cut. The email said it would be here by July 31. When it wasn't here the second week of August I called and was informed that that's not a solid date and the designer can be up to 2 weeks later then that date ( it was over 3 weeks late) So of course I would have to just eat it on the 45 extra dollars. I will say that the women I spoke to was really nice, and I didn't push the issue. She said it would be about one more week with shipping. The dress didn't show up till Friday the 24 th of August, my wedding was Sept, 2. She was the only one who couldn't get alterations and all the other girls had theirs shortened from tea length to right above the knee. Still, she looked great and I thought all the dresses we pretty(I kinda wish I had got one) So in the end I guess as long as you order way in advance things should be great, but the rush cut was a rip off, if you don't have at least 12 weeks I would go another route.
Customer Mona G.
I would recomend that you allow Customers to send in their measurement to you , I order base on the measurement provided and my dress came back to Big I had to spend a addional $200 to get it altered , I would only recommend ordering a Grown from this website if you have 1yr to 9months to wait I received my dress 2wks before my Wedding and the wait was so Stressful for me I like my Grown over all but my bridemaids growns was much prettier
Ashley
My overall experience was ok. The ordering was easy and shipping was good but the communication was poor. They did not respond to an e-mail. I was concerned about when my order would get here and when I e-mailed them the second time they did not respond back to me at all.
Claudia
The ordering part, date of receivement and the pricing on the gowns was awesome!! I was disappointed at the shipping process though. My sister and I both ordered our dresses for a wedding seperately and paid seperate shipping charges for each. The reason behind it, hers was going to be shipped out of the country(she lives out of the country) or to another state(where wedding is being held) depending on when it arrived so we wanted to make sure it was shipped out in the same box with whatever protection was inside. To my surprise, she got an email stating her dress was shipped and I didn't. I called to ask where my dress was and they knew it had been shipped but had no idea where or when and didn't have notes in the system detailing what had happened. To my surprise, here comes a package with both my sister and my dress inside. I didn't think it was right for us to both pay seperate shipping but get it shipped together without our consent. Scary situation to call and no one know what happened with my dress and upsetting to know I paid shipping for 2 pacakages and got one.
Heather
Shipping is terrible if your in Canada. I paid an extra $120 for 8 week delivery, and it has now been 10 weeks. Called to complain and was told pretty much that im lucky to have it in 8 weeks and that they wouldnt refund the extra money I had put out for shipping because I already got a deal on it? They neglected to tell me when I ordered that regardless of the day you order(weekday), the order isnt put throught untill friday, which means 8 week delivery means 9. Because they dont prosess it untill the following monday. Yet to recieve my $1100 order, and im getting impatient. I hope the quality is what they claim it to be when I finally get it...
Response from PSBridal.comApr 24, 2012
Hi, Thank you for your comment. Unfortunately with international orders it does take some time to arrive once shipped. Your order shipped out from us to you on April 5th approximately 7 weeks from the time the order was placed. It just arrived in Canadian Customs on the 23rd of April and is awaiting clearance. We do make sure all orders are shipped to our customers the day they arrive from the designer. Your order was placed with us on an 8 week rush cut and and did ship within the rush cut time frame. Once again we apologize it has taken USPS so long to get to you in Canada.
pat
don't know how to rate yet, customer service was fine, but will save my review until I see my pantsuit