PSBridal.comReviews of plussizebridal.com

I found it strange that I was sent this review on November 11 2012, my dress was due to ship on December 17th.... but I received it on February 12th 2013.... 8 weeks late. The dress itself is perfect, and it was well packaged, in plastic inside the box. I was impressed with the savings I made on purchasing my dress from PS bridal (over $2000 saved compared to buying from a local bridal salon here in Australia). I sent many e-mails prior to making the purchase and each one was answered within 24 hours. I felt confident in making my purchase. The estimated ship date was December 17th 2012. That came and went, and a month passed. I had not heard from PSB so I sent an email. And a week later I sent another, and over the 10 days following that another 3. I eventually called them, at 4am in Australia, due to the time difference. The number would not connect. I tried 3 times. I sent another e-mail threatening to cancel my credit card payment if no one answered my email within 24 hours. The next morning I woke at 4am again, and called and got an answering machine. I called again, and finally got a person. I was assured that my dress was about to ship that day. That afternoon I finally received a shipping code. The next day I finally got a reply to my 5 emails that simply said "your dress has shipped". No "thanks for waiting", no apology. I would suggest that PSB realise that brides are under enough stress, and a little communication would go a long way. Just an email to say "your dress is running behind" would have saved much stress on my behalf. It made me particularly nervous that my emails were never returned once I had paid for the dress. I really should not have had to get up at 4am two mornings in a row to chase my dress. It may be a simple matter for people who live locally to call and ask where their dress is, but no so for people half a world away. Overall I would use this company again, simply for the massive savings, but order your dress far far in advance in order to save yourself the stress when it is late.

Were it not for all of the extra charges, i.e., rush delivery, additional charge for size 22, and slow return telephone calls, this purchase would definitely have been a five star.

I have to say I was very pleased with the timliness that my dress came. I didn't have much leway between the normal arrival time and the wedding, but was truely unwilling to pay the extra money to speed it up. Why should I if according to the promised deilvery I would have it in time? After my order I got an email back saying I should rush it for the extra money. Needless to say I did not and recieved my gown 3 weeks ahead of schedule. A little stressful in the begining, but it worked out beautifully!

Overall I was pleased with this process of getting the dress online. I followed the manufacturer sizing recommendations and fortunately the dress fits me. My only complaint about the process is the return policy "Dresses from our: Prom, bridesmaids, flowergirls, and mothers dress section are non-returnable and non-exchangeable all sales are final.." It would be nice if they had the same return policy for wedding dresses as for all other dresses. (I was unable to try this on anywhere before ordering but I'd recommend doing that in the future prior to ordering!)

After we finally got the dresses, I was pleased. Took a little over 3 months to get my order, as Alfred Angelo's warehouse didn't ship all of my dresses in one package to PSBridal. Now that we have them I must say I'm ok with the fact we had to wait a little bit longer to get them. They fit my BM's perfectly, and the quality of the dresses are great. Colors and sizes were exactly as shown. To top it all off I got the dresses for less than half of what I had found them for where I purchased my wedding gown.

Let me start my review by saying, I got my dress today (in time for the event on Sept 29) and with time to make alterations. The dress was beautiful, impecable quality, and just as I expected. Not to mention, the sizing chart that I went by was right on. I ordered the dress in May and knew that I would still be pregnant in September. This is one of the biggest reasons that I purchased online. I knew that a store salesperson probably would have talked me into a dress several sizes up. Because I know my own body and the fit and flow of the dress, I did not take the hip measurement into great consideration (which was totally my call and could have turned out badly). However, the dress will only have to be altered slightly and I am super pleased with the fit. If you would have asked me while waiting for my dress if I trusted this company or not, I might have told you that I wished I would have purchased my dress in a store to give me more piece of mind based on the time of delivery. The other bridesmaids that ordered their dresses in brick and mortar stores around the same time as me got their dresses far before me (this is probably what heightened my anxiety the most). However, I paid a lot less than them. I have two complaints-1. I waited 15 weeks and 1 day for my dress. (the website ESTIMATES 10-12 weeks) I know this is an estimate but it still made me squirm 2. Anytime I called, I was, without fail, greeted by an answering machine. I did get a call back within a couple of business days always. But this, too, made me squirm. A plus-when the dress was shipped-the communication was flawless with tracking numbers and personal e mails. Would I purchase a bridesmaid dress again online, ugghhh MAYBE and if I did, I would allow a ridiculous amount of time for arrival. Why? This is someone elses event in which I had to have a dress that matched all the other bridesmaids. It is not like I could reinvent the wheel and go purchase my own dress or another bridal gown if things went wrong. I was totally at the mercy of a company in which I could not go see someone personally to get answers. Their biggest strong point--price. Overall, I feel grateful and relieved to have my dress. I am not sure that is how one is supposed to feel as a consumer.

The dress looked as it did on the website. It was missing a hook in the back but it worked out. Overall, I was satisfied.

This website is very easy to use and order dresses from. When I had any questions and called the customer service was extraordinary and I always left the conversation feeling heard and helped. The only thing I would say is the sizing guide for the dress I got... I did the measurements and ordered the size appropriate for my measurements.... and the dress is way to big resulting in alot of alterations. This of course is not PSB's fault.... its just a head's up to anyone ordering to keep in mind :) I have nothing but good things to say about this company and will definitely be buying from them next time I am a bridesmaid on a wedding! Thanks for all your help