Katy
I wanted to cancel my order a few hours…
I wanted to cancel my order a few hours after placing it. I was told my order had already shipped and I would be charged a 10% restocking fee. I think this is really bad business.
Response from PlushRugsJul 1, 2024
Good Morning Katy, I'm sorry you didn't have a great experience ordering with us. When orders are placed we unfortunately cannot guarantee they can be cancelled as our warehouses do their best to ship out as quickly as possible. Your order was placed on June 20th at 9:11 AM CST and was in FedEx's possession by 12:00 PM that same day. I do see a complimentary return label was supplied and I wanted to mentioned that we offer the option of accepting store credit to have the restocking fee waived. - The PlushRugs Team

