PlushRugsReviews of plushrugs.com

Response from PlushRugsOct 18, 2026

Hi Leslie, I'm sorry to hear that your rug didn't arrive as expected. I understand how frustrating it can be when a product differs from what you anticipated based on the photos. The product photography provided by our manufacturers often features larger rug sizes, and certain design details can vary in smaller sizes. We recognize that these differences could be communicated more clearly and apologize for the disappointment. That said, I did personally review your correspondence with our team and wanted to clarify the return process. When a customer reports receiving an incorrect item, we simply request photos to verify the issue. Once you provided those photos, complimentary return shipping labels were made available to you via email within 24 hours. While we understand your disappointment, we do feel our team handled your return promptly and reasonably, and I believe that's an important distinction to make. We're sorry we weren't able to meet your expectations and wish you the best with your future purchases. - The PlushRugs Team

Response from PlushRugsSep 8, 2026

Kendra, we’re very sorry to hear that you were left feeling this way about your experience with our team. After reviewing the call, emails, and photo provided, we can see that your concern was that the rug you received did not appear to match what you expected from the product photos online. Because the photo we received showed the rug still rolled and wrapped in its packaging, it was difficult to see the full pattern clearly. From what our team could see, however, the visible design appeared consistent with the rug shown on our website. During the call, our team member suggested unrolling the rug so the full design could be reviewed and asked that you reach back out if you still had concerns once it was opened. Our records do not show that we received any additional photos or communication after that conversation. That said, we’re sorry if our response came across as dismissive or curt. Regardless of the circumstances, we never want a customer to feel as though their concerns are an inconvenience or aren’t being taken seriously. We’re having a supervisor reach out directly so we can follow up with you and make sure your concerns receive another review. – The PlushRugs Team

Response from PlushRugsJun 13, 2026

Hey Mark, Thank you for sharing your experience. We're sorry the rug wasn't what you had hoped for and we would strongly encourage you to reach out to our team to give us an opportunity to address these issues. I would like to clarify that the product description does not state that the rug is non-slip. For use on hard surface floors, we generally recommend a rug pad to help minimize movement and add additional comfort underfoot. While we're disappointed that this rug did not meet your expectations, we appreciate your feedback and thank you for giving us the opportunity to earn your business. - The PlushRugs Team

Response from PlushRugsJun 10, 2026

Hello Sue, Thank you for sharing your feedback regarding your order experience. I looked through our system and didn't notice any communication with our team regarding issues with the rug. I'm sorry to hear it arrived not completely flat, many times after remaining rolled for an extended time from the factory, rugs needs a few weeks for the fibers to fully settle and relax once unrolled. If for any reason the issue persists, please do not hesitate to reach out to our team. That's what we're here for! - The PlushRugs Team

Response from PlushRugsJun 4, 2026

Hey Stephanie, Thank you for taking the time to detail your experience and I'm sorry to hear we missed the mark for you. We understand that waiting on an order can be disappointing, especially when the timeline does not match what you were expecting. While we do our best to provide accurate shipping estimates, transit times can vary depending on the manufacturer, carrier, size of the item, and shipping method. We also apologize if our updates were not as proactive as they should have been, and we’ll use that feedback to improve our communication. Regarding the rugs arriving folded, larger outdoor rugs are sometimes shipped this way directly by the manufacturer so they can travel safely through standard ground shipping. This helps keep shipping costs reasonable on oversized rugs that would otherwise require freight delivery, which can significantly increase the total cost. Creases from folded outdoor rugs will typically relax with time, especially once the rugs are laid flat, warmed by sunlight, or gently weighted in affected areas. If there's anything else you'd like us to address, please reach out to us directly. Our team would be happy to assist further. - The PlushRugs Team

Response from PlushRugsMay 26, 2026

Hello Marcia, Thank you for leaving us feedback regarding your order for the Nourison Tranquil 2x4 Rug. Typically the best bet to minimize/eliminate rugs sliding is going to be a rug pad. With regards to the mention of calling in, we have a small in-house team based out of Kansas that answer our calls and we do not have a record of receiving any phone calls from you. I'm not sure if you may have called a different company, but we would be happy to assist if you can call us directly! - The PlushRugs Team

Response from PlushRugsMay 14, 2026

Hey Jerry, Thank you for taking a moment to leave us a review. I apologize for any confusion on our end, however I show here that you requested a cancellation of your order for a full refund. It appears the cancellation has already been confirmed and the refund issued as well. Please reach out if there's anything else we can assist you with. - The PlushRugs Team

Response from PlushRugsMay 4, 2026

I'm so sorry to hear your new rug arrived in this condition Cheryl, that is certainly not what we would have expected to hear. I will have one of our order specialists get in touch with you right away to help get this resolved. - The PlushRugs Team