Anne Marie K.
Need better communication
There needs to be more and better communication beyond "we've rec'd your order , we'll let you know when it ships." When I called for more detail, I was told 3-5 days processing, 3-5 days shipping . And yeah, it could be shipped via UPS or Fed Ex. No approx dates which I need since I'll be leaving the country for a vacay.
Response from PlushRugsJun 17, 2026
Hey Anne, Thanks for the feedback, I apologize for an inconvenience this may have caused. In case it is helpful, we do list estimated ship-by and delivery dates during the checkout process, as well in the order confirmation email we do provide the estimated ship-by date. I see on your specific order, the email confirmation stated ships-by June 15th at the latest and your order was confirmed delivered via FedEx on June 12th. With the way many of our warehouses operate, we do have to provide approximate dates for their average lead-times, and then once the item is in our carriers possession it's typically a 3-5 day transit time. I'm sorry we couldn't give you a more exact delivery date with you leaving the country, please let us know if there's anything else we can do to improve our processes. - The PlushRugs Team